May 4, 2022 | Business Success, VoIP
Due to the convenience and accessibility of internet-based calling and mobile phone use, it makes sense that many businesses are making the switch from landline calling to VoIP phones. As your business grows, it’s crucial to have a phone system that aligns with...
Mar 17, 2022 | Business Success, Customer Service
With smartphone usage so integrated into society, using SMS and texting to provide quality customer service is a no-brainer. It has become an excellent way to reach customers efficiently and effectively. The customer experience that SMS provides is high quality,...
Jan 4, 2022 | Business Success
With increasing competition, customer service is an extremely important differentiator of a business. When providing excellent customer service, you will create an opportunity to obtain loyal customers for a lifetime. A positive and healthy reputation can also help...
Sep 14, 2021 | Business Success, VoIP
If you run a call center, you’re inundated with metrics to measure. This means you need to prioritize what your team should be measuring, and what call center agents need to target. When it comes to this prioritization, one of the most important metrics is average...
Aug 31, 2021 | Business Success, VoIP
Many businesses use Google Voice, Google’s VoIP offering, as an easy, cheap platform. It’s nice for starter companies, growing companies, and companies that need a new number for free. Although Google Voice is a good alternative for companies who want no...
Jul 9, 2021 | Business Success
By deploying a CallHarbor business phone system early on in the lifetime of your business, we will provide the features you need as your company grows. Your system will always be up to date, your hardware will be the latest & greatest, and our 24/7 support is...
