May 18, 2021 | Business Success, Cloud Communications
Utilizing an omni-channel customer service is a becoming more and more important in the corporate world. Companies are looking to text, email, chat, and automated systems to deliver a better customer experience. All of these channels can be useful in retaining...
Apr 20, 2021 | Business Success, UCaaS
The digital transformation of the business world continues. The switch to VoIP is allowing customer service managers to lead their teams from anywhere. Cloud-based platforms improves how contact and call centers work. They create better customer service solutions that...
Mar 16, 2021 | Business Success, VoIP
Businesses that close or change their schedules in an emergency are often left in the dust with their plain old telephone service lines. With an easy to use and easy to update VoIP system, you’ll be able to keep your customers in the loop. Whether you are...
Mar 12, 2021 | Business Success, Features
Interactive voice response (IVR) is technology that allows humans to interact with a computer-operated phone system. In telecommunications, IVR allows customers to interact with a company’s host system through a phone keypad or by speech recognition. The caller will...
Feb 26, 2021 | Business Success
Being on an old, unreliable, outdated phone system is awful. It’s even worse when you are not in the position to make the change yourself. Sometimes the ones who utilize the phones the most, are not the decision makers within the company. This in an issue...
Feb 5, 2021 | Business Success, Unified Communications
The workforce transformed in 2020. It brought up many challenges, but also many potential benefits for the employees and employers willing to adapt. Will Richards, Senior Territory Channel Manager at GoTo LogMeIn gave a great virtual presentation at the UC Summit...
