Improving the Customer Experience Through Live Chat

Improving the Customer Experience Through Live Chat

There are many reasons why customers prefer live chat over social media, email, and phone call support. Live chat support is fast, efficient, and convenient. The benefits of live chat include giving customers a faster and more convenient way to get in touch, improving...
Tips to Prevent Call Abandonment

Tips to Prevent Call Abandonment

Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected to an agent, or sometimes they hang up during the call while...
5 Tips to Reduce Customer Response Time

5 Tips to Reduce Customer Response Time

Customer response time is defined as the total time taken by your support team to first respond to a customer query. Whether you run an established business or a startup, the quality and speed in which you provide customer service can make or break your business. Fast...