Feb 21, 2023 | Customer Service, VoIP
Voice over Internet Protocol (VoIP) technology has become an increasingly popular solution for businesses looking to improve their customer service efforts. VoIP allows companies to make and receive phone calls over the internet, providing a cost-effective and...
Oct 3, 2022 | Business Success, Customer Service
A customer service strategy is a thorough and comprehensive plan to handle any customer interaction that might come up. It lets you provide a consistent customer experience throughout the customer journey. A customer service strategy is different than a customer...
Apr 29, 2022 | Customer Service
There are many reasons why customers prefer live chat over social media, email, and phone call support. Live chat support is fast, efficient, and convenient. The benefits of live chat include giving customers a faster and more convenient way to get in touch, improving...
Apr 18, 2022 | Customer Service, Tips & Tricks
Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected to an agent, or sometimes they hang up during the call while...
Mar 31, 2022 | Customer Service, Tips & Tricks
To have a successful customer service philosophy, it needs to serve both your customers and your organization. Many businesses just write up a vague vision statement with a list of values that don’t actually align with their product. This guide will help you...
Mar 18, 2022 | Customer Service, Tips & Tricks
Customer response time is defined as the total time taken by your support team to first respond to a customer query. Whether you run an established business or a startup, the quality and speed in which you provide customer service can make or break your business. Fast...
