Dec 21, 2022 | Cloud Communications, Hybrid Work
As 2022 draws to an end we can look at the topic of Communications and be sure about one thing: the trends and growth in this industry are continuously evolving. With work culture and the need of businesses staying connected both internally and externally being...
Nov 9, 2022 | Business Success, Cloud Communications
Communication In the modern world we live in comes in many different forms, such as email, text, and phone calls. When used effectively, communication is a pillar within your business. From your team’s communication to the communication with your customers and...
Jun 2, 2022 | Cloud Communications, Technology
When an organization decides to set up its own contact center solutions, one of the most important considerations to keep in mind is whether to choose an on-premise contact center solution or a cloud-based call center. With so much conflicting information out there,...
May 26, 2022 | Cloud Communications, Features
Gone are the days when supervisors had to monitor live calls by sitting next to their employees and listening to them as they interacted with callers. Thanks to new age call monitoring software, supervisors are able to monitor both live and recorded calls without...
May 11, 2022 | Cloud Communications, Technology
According to Market Research Future (MRFR), the Cloud-based contact center market is projected to surpass $45.5 Billion by 2030 with a compound annual growth rate of 24.8%. Research also confirms that call center migration to the cloud is a top-of-mind goal for many...
Mar 25, 2022 | Cloud Communications, UCaaS, VoIP
The cloud has proven to be a particularly popular way of saving money, especially with the rising cost of doing business. Traditional telephony is a thing of the past, with advanced communication methods, like hosted VoIP taking over the industry. With an expected...
