The Progression of Cloud Contact Centers

The Progression of Cloud Contact Centers

According to Market Research Future (MRFR), the Cloud-based contact center market is projected to surpass $45.5 Billion by 2030 with a compound annual growth rate of 24.8%. Research also confirms that call center migration to the cloud is a top-of-mind goal for many...
The Value of Voice over Internet Protocol

The Value of Voice over Internet Protocol

The cloud has proven to be a particularly popular way of saving money, especially with the rising cost of doing business. Traditional telephony is a thing of the past, with advanced communication methods, like hosted VoIP taking over the industry. With an expected...