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8 UCaaS Terms to Know

8 UCaaS Terms to Know

The UCaaS or communications world can get confusing with all of the acronyms and jargon. It may come easy to IT vets, but to the average employee, it seems like they need an entirely new dictionary. CallHarbor is all about making things easy for the customer. To help...
2021 Key Contact Center Trends

2021 Key Contact Center Trends

2021 is an interesting year for a contact center. Companies are dealing with the events that have taken place over the past year and a half, and trying to decipher the difference between normal and “new normal.” More than that, they have to meet customer...