The UCaaS or communications world can get confusing with all of the acronyms and jargon. It may come easy to IT vets, but to the average employee, it seems like they need an entirely new dictionary. CallHarbor is all about making things easy for the customer. To help...
2021 is an interesting year for a contact center. Companies are dealing with the events that have taken place over the past year and a half, and trying to decipher the difference between normal and “new normal.” More than that, they have to meet customer...
Utilizing a UCaaS platform for your communication is a valuable business piece when it comes to multi-site companies. If your business has offices or locations in different cities, you need technology that unites your dispersed staff. UCaaS can make your teams more...
Unified Communications as a Service (UCaaS) stands as one of the fastest-growing markets. These technologies underpin the voice and messaging infrastructure used by millions of people daily. Unified Communications has become the norm for small, medium, and large...
The digital transformation of the business world continues. The switch to VoIP is allowing customer service managers to lead their teams from anywhere. Cloud-based platforms improves how contact and call centers work. They create better customer service solutions that...
Reflecting on the past year, we’ve been able to see a huge adoption of remote work technology. Across all types of organizations and industries, remote work technology is shaping how well companies can do business during unprecedented times. Though there are...
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