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VoIP & HIPAA Compliance

VoIP & HIPAA Compliance

The HIPAA (Health Insurance Portability and Accountability Act of 1996) is perhaps the most important piece of data legislation for companies in the health insurance space. Businesses covered by HIPAA are required to take certain precautions when holding or...
VoIP for Seasonal & Growing Organizations

VoIP for Seasonal & Growing Organizations

All businesses and organizations value scalability. You want to know that when you grow, your phone system is going to be able to flawlessly grow with you. For seasonal and growing businesses, the need for scalability is even more paramount. For businesses that see...
VoIP QoS & How It Improves Your Call Quality

VoIP QoS & How It Improves Your Call Quality

Quality of Service (QoS) can solve a lot of headaches that come with VoIP technology. For the end user, large delays are burdensome and can cause bad echoes. It’s hard to have a working conversation with too large delays. You keep interrupting each other. Jitter...
Skill-Based Routing & Why It Benefits Customers

Skill-Based Routing & Why It Benefits Customers

Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centers. The need for skills-based routing has arisen...
Managing Your Phone Service Without Tech Experience

Managing Your Phone Service Without Tech Experience

When we tell our customers how easy it is to manage their phone system, they seem hesitant. “We don’t have anyone in our office who knows how to manage a business phone system.” or “We don’t have anyone with that kind of technological experience.” We...