Jul 9, 2024 | Tips & Tricks, UCaaS
Do you know anyone who likes waiting on hold? Neither do we. Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected...
Jun 26, 2024 | Tips & Tricks, VoIP
VoIP has been revolutionizing communication since the mid-90s. Even if your company hasn’t adapted this technology yet, you’re likely familiar with its foundational elements. At its core, VoIP is a sophisticated phone system that includes all the standard...
May 17, 2022 | Tips & Tricks
Business phone etiquette is incredibly important when it comes to customer satisfaction. Every telephone call is an opportunity for a business to prove their skill, dedication, and professionalism to the outside world. First impressions are important, both in your...
Apr 18, 2022 | Customer Service, Tips & Tricks
Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected to an agent, or sometimes they hang up during the call while...
Mar 31, 2022 | Customer Service, Tips & Tricks
To have a successful customer service philosophy, it needs to serve both your customers and your organization. Many businesses just write up a vague vision statement with a list of values that don’t actually align with their product. This guide will help you...
Mar 18, 2022 | Customer Service, Tips & Tricks
Customer response time is defined as the total time taken by your support team to first respond to a customer query. Whether you run an established business or a startup, the quality and speed in which you provide customer service can make or break your business. Fast...
