May 17, 2022 | Tips & Tricks
Business phone etiquette is incredibly important when it comes to customer satisfaction. Every telephone call is an opportunity for a business to prove their skill, dedication, and professionalism to the outside world. First impressions are important, both in your...
Apr 18, 2022 | Customer Service, Tips & Tricks
Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected to an agent, or sometimes they hang up during the call while...
Mar 31, 2022 | Customer Service, Tips & Tricks
To have a successful customer service philosophy, it needs to serve both your customers and your organization. Many businesses just write up a vague vision statement with a list of values that don’t actually align with their product. This guide will help you...
Mar 18, 2022 | Customer Service, Tips & Tricks
Customer response time is defined as the total time taken by your support team to first respond to a customer query. Whether you run an established business or a startup, the quality and speed in which you provide customer service can make or break your business. Fast...
Dec 4, 2020 | Business Success, Tips & Tricks
When a customer is calling into a company, they know what they’re calling for, and they want it to get done. Whether they are trying to reach accounting to ask about a bill, trying to reach sales to inquire about a new product, or trying to reach support to ask...
Nov 27, 2020 | Tips & Tricks
With an extreme rise in organizations and businesses around the world using video conferencing as a meeting solution this year, the importance of non-verbal communication is a good topic to touch on. Video calling isn’t the only time non-verbal communication is...
