First Call Resolution & Getting It Right

Dec 4, 2020 | Business Success, Tips & Tricks

When a customer is calling into a company, they know what they’re calling for, and they want it to get done. Whether they are trying to reach accounting to ask about a bill, trying to reach sales to inquire about a new product, or trying to reach support to ask...

5 Ways to Improve Your Non-Verbal Communication

Nov 27, 2020 | Tips & Tricks

With an extreme rise in organizations and businesses around the world using video conferencing as a meeting solution this year, the importance of non-verbal communication is a good topic to touch on. Video calling isn’t the only time non-verbal communication is...

8 Tips for Leading an Effective Conference Call

Nov 23, 2020 | Tips & Tricks

Business and organizations around the world have begun utilizing conference calls and video calls at a much higher rate in 2020 due to the influx of remote workers. They are an essential tool for communicating, especially when everyone cannot be in the same office...

10 Ways to Avoid the Post-Lunch Energy Dip at Work

Nov 13, 2020 | Tips & Tricks

We’ve all been there… you sit back down after your lunch break, and all of a sudden you feel super sleepy and sluggish. Trust us, you’re not the only one experiencing it! Scientists have actually determined that this post-lunch energy dip is a real...

4 Tips for Optimizing Call Queues

Oct 23, 2020 | Features, Tips & Tricks

Call queues provide a method of routing callers to people in your organization who can help with with a particular issue or question. Call queues, if set up and utilized correctly, can help a calling customer easily and quickly get to where they need to be. If...