Feb 1, 2024 | Leadership, Technology, VoIP
Voice over Internet Protocol (VoIP) uses a phone system to make and receive calls through an internet connection rather than traditional landlines. If you have an internet connection, you can call anyone without the need for traditional, local phone service or...
Dec 20, 2023 | Features, Technology
An auto attendant is an automated answering service used with a business phone system that directs inbound calls to the right person or department.An example of an auto attendant would be when you called a company and you are directed to use your keypad to reach the...
Dec 1, 2023 | Softphone, Technology
A softphone is a type of software-based phone. That allows you to make phone calls over an internet connection without needing designated physical hardware. With a softphone, calls are placed using desktop software, mobile apps, or an internet browser–based...
Nov 23, 2022 | Technology, Unified Communications
The Use of Automation is Growing The use of automation in businesses is growing. Findings by McKinsey say that more companies are pursuing automation now than two years ago. Each year, the yearn for automation gets deeper. Two-thirds of the respondents say that their...
Oct 13, 2022 | Technology, Telephony
Since more than half (54%) of organizations have now incorporated Microsoft Teams into their business communications (and that number is expected to increase to 75% by 2025), it’s important to keep an eye on the Microsoft Teams telephony trends. This is especially...
Sep 2, 2022 | Features, Technology
Wi-Fi calling is getting more and more popular, especially for people making frequent work calls relying on topnotch call quality. However, according to a recent study, 45% of Americans still don’t fully understand what Wi-Fi calling is. As workers continue to shift...