New & Emerging Microsoft Teams Telephony Trends

New & Emerging Microsoft Teams Telephony Trends

Since more than half (54%) of organizations have now incorporated Microsoft Teams into their business communications (and that number is expected to increase to 75% by 2025), it’s important to keep an eye on the Microsoft Teams telephony trends. This is especially...
How Can Wi-Fi Calling Affect Your Phone Calls?

How Can Wi-Fi Calling Affect Your Phone Calls?

Wi-Fi calling is getting more and more popular, especially for people making frequent work calls relying on topnotch call quality. However, according to a recent study, 45% of Americans still don’t fully understand what Wi-Fi calling is. As workers continue to shift...
The Progression of Cloud Contact Centers

The Progression of Cloud Contact Centers

According to Market Research Future (MRFR), the Cloud-based contact center market is projected to surpass $45.5 Billion by 2030 with a compound annual growth rate of 24.8%. Research also confirms that call center migration to the cloud is a top-of-mind goal for many...