Dec 1, 2023 | Softphone, Technology
A softphone is a type of software-based phone. That allows you to make phone calls over an internet connection without needing designated physical hardware. With a softphone, calls are placed using desktop software, mobile apps, or an internet browser–based...
Nov 23, 2022 | Technology, Unified Communications
The Use of Automation is Growing The use of automation in businesses is growing. Findings by McKinsey say that more companies are pursuing automation now than two years ago. Each year, the yearn for automation gets deeper. Two-thirds of the respondents say that their...
Oct 13, 2022 | Technology, Telephony
Since more than half (54%) of organizations have now incorporated Microsoft Teams into their business communications (and that number is expected to increase to 75% by 2025), it’s important to keep an eye on the Microsoft Teams telephony trends. This is especially...
Sep 2, 2022 | Features, Technology
Wi-Fi calling is getting more and more popular, especially for people making frequent work calls relying on topnotch call quality. However, according to a recent study, 45% of Americans still don’t fully understand what Wi-Fi calling is. As workers continue to shift...
Jun 2, 2022 | Cloud Communications, Technology
When an organization decides to set up its own contact center solutions, one of the most important considerations to keep in mind is whether to choose an on-premise contact center solution or a cloud-based call center. With so much conflicting information out there,...
May 24, 2022 | Business Success, Technology
Toll free numbers (most commonly 800, 888, 877, 866, 855, and 844 numbers) convey an image and convenience beyond what a regular business phone number can provide. According to the FCC, “Toll free numbers are telephone numbers with distinct three-digit codes that...
