Does your company handle a lot of inbound calls coming in daily? If so, you need an effective and organized inbound calling strategy. Receptionists can only do so much when it comes to handling a large volume of calls. Your business needs a way to handle and...
Having a spread out team working remotely can pose some difficulties. Since you are not all in the same office space, you don’t know if your coworkers are on a call, away from their desk, or taking lunch. Presence statuses show you which of your coworkers are...
VoIP Call Recording is an important but sometimes underrated feature. Many managers are turned off when they hear that we have call recording capabilities. They don’t want to sit there and listen in on their employees’ conversations, or have them think...
There isn’t a person in the workforce that would deny having a handful of tasks taken off their to-do list. While CallHarbor can’t hire you a personal assistant, we can offer you our VoIP Web Softphone, that has many features & functionality to make...
Interactive voice response (IVR) is technology that allows humans to interact with a computer-operated phone system. In telecommunications, IVR allows customers to interact with a company’s host system through a phone keypad or by speech recognition. The caller will...
Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centers. The need for skills-based routing has arisen...
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