Dec 20, 2023 | Features, Technology
An auto attendant is an automated answering service used with a business phone system that directs inbound calls to the right person or department.An example of an auto attendant would be when you called a company and you are directed to use your keypad to reach the...
Nov 7, 2023 | Customer Service, Features
Calls aren’t just about relationship building and problem solving. Calls provide a source of valuable insight into customer needs, agent productivity, and growth opportunities. Making the most of these insights before, during, and after your calls equips you to exceed...
Jun 28, 2023 | Features, VoIP
Effective communication is crucial for the success of any organization. One essential tool that enhances communication and improves customer experience is the auto attendant. An auto attendant is a feature of a business phone system that greets and routes callers to...
Sep 2, 2022 | Features, Technology
Wi-Fi calling is getting more and more popular, especially for people making frequent work calls relying on topnotch call quality. However, according to a recent study, 45% of Americans still don’t fully understand what Wi-Fi calling is. As workers continue to shift...