Chat with us, powered by LiveChat
How to Best Manage Inbound Calling

How to Best Manage Inbound Calling

Does your company handle a lot of inbound calls coming in daily? If so, you need an effective and organized inbound calling strategy. Receptionists can only do so much when it comes to handling a large volume of calls. Your business needs a way to handle and...
VoIP Web Softphone & Reducing Your Workload

VoIP Web Softphone & Reducing Your Workload

There isn’t a person in the workforce that would deny having a handful of tasks taken off their to-do list. While CallHarbor can’t hire you a personal assistant, we can offer you our VoIP Web Softphone, that has many features & functionality to make...
Skill-Based Routing & Why It Benefits Customers

Skill-Based Routing & Why It Benefits Customers

Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centers. The need for skills-based routing has arisen...