Using a Web Softphone

Using a Web Softphone

A web softphone is a phone or feature for making telephone calls over the Internet using a computer rather than dedicated phone hardware. The softphone can be utilized through our internet web portal on a desktop, mobile device, or other computer, and also functions...
How to Utilize Listen, Whisper, Barge

How to Utilize Listen, Whisper, Barge

The CallHarbor Listen, Whisper, Barge feature, also known as call monitoring or Barge-Monitor-Whisper, is an included feature that allows office managers, supervisors, and team leads to monitor the phone conversations of an employee via the CallHarbor user portal....
The 411 on Call Routing

The 411 on Call Routing

When thinking about the most important aspects of a cloud communication system, call routing might not be the first thing you think of. However, when inbound calls aren’t handled well or are handled incorrectly, it can become a much bigger problem. For a...
What is Find Me, Follow Me?

What is Find Me, Follow Me?

If you are new to the VoIP scene, or if you just aren’t familiar with the lingo, you might not know what Find Me, Follow Me is, or why it is such an important feature to have. Research has found that 77% of small businesses feel that Find Me, Follow Me is a top...