Jun 28, 2023 | Features, VoIP
Effective communication is crucial for the success of any organization. One essential tool that enhances communication and improves customer experience is the auto attendant. An auto attendant is a feature of a business phone system that greets and routes callers to...
Sep 2, 2022 | Features, Technology
Wi-Fi calling is getting more and more popular, especially for people making frequent work calls relying on topnotch call quality. However, according to a recent study, 45% of Americans still don’t fully understand what Wi-Fi calling is. As workers continue to shift...
May 26, 2022 | Cloud Communications, Features
Gone are the days when supervisors had to monitor live calls by sitting next to their employees and listening to them as they interacted with callers. Thanks to new age call monitoring software, supervisors are able to monitor both live and recorded calls without...
