Call Analytics: How They Can Help Your Business

Call Analytics: How They Can Help Your Business

Calls aren’t just about relationship building and problem solving. Calls provide a source of valuable insight into customer needs, agent productivity, and growth opportunities. Making the most of these insights before, during, and after your calls equips you to exceed...
Call Routing Strategies to Enhance Effectiveness and Efficiency

Call Routing Strategies to Enhance Effectiveness and Efficiency

In the fast-paced business world, effective communication is vital for success. Call routing, the process of directing incoming calls to the appropriate destination, plays a critical role in ensuring prompt and efficient handling of customer inquiries. With CallHarbor...
Closing Out the Year With New Features & Updates

Closing Out the Year With New Features & Updates

CallHarbor is constantly looking for ways to improve our solution. We aim to have the latest and greatest when it comes to our offerings, our service, and our platform. This November, we added some new updates and new features to our platform, to give you an even more...
How Can Wi-Fi Calling Affect Your Phone Calls?

How Can Wi-Fi Calling Affect Your Phone Calls?

Wi-Fi calling is getting more and more popular, especially for people making frequent work calls relying on topnotch call quality. However, according to a recent study, 45% of Americans still don’t fully understand what Wi-Fi calling is. As workers continue to shift...