In today’s business landscape, Unified Communications as a Service (UCaaS) has become essential for companies seeking seamless communication solutions. However, not all UCaaS providers are created equal. Many charge extra for features that are critical for efficient business operations, leaving customers with unexpected costs. At CallHarbor, we take a different approach. Our inclusive UCaaS offering includes features that other providers often charge extra for, ensuring your business gets maximum value without hidden fees.
Here’s a closer look at the standout features we offer as part of our standard basic user:
1. Call Recording
Call recording is vital for training, quality assurance, and compliance. While many providers charge extra for this feature, CallHarbor includes it at no additional cost. With our platform, you can record and review calls seamlessly to enhance your team’s performance and maintain accurate records.
2. Call Queues
Managing high call volumes effectively can be challenging. Call queues allow incoming calls to be placed in a virtual line, ensuring no customer is left behind. Unlike competitors who often charge for this functionality, CallHarbor includes unlimited call queues to help your business deliver exceptional customer service, even during peak hours.
3. Advanced Call Monitoring (Listen, Whisper, Barge)
Advanced call monitoring is a game-changer for coaching and quality control because it provides businesses with unparalleled tools for improving call quality, enhancing team performance, and elevating customer satisfaction. CallHarbor enables supervisors to:
- Listen: Monitor live calls without interrupting.
- Whisper: Privately provide feedback to team members during a call.
- Barge: Join a call when necessary to assist or address issues directly.
These features are included at no extra cost, helping your team excel without inflating your budget.
4. Mobile App
Remote work is here to stay, and having access to your business phone system on the go is crucial. CallHarbor’s mobile app ensures you stay connected, no matter where you are. Whether you’re making calls, checking voicemails, or collaborating with your team, our mobile app delivers seamless functionality—free of charge.
5. Conference Bridging
Efficient collaboration often requires bringing multiple parties together. Conference bridging allows multiple participants to join a single call, fostering teamwork and productivity. While others might treat this as an add-on, CallHarbor includes it in our basic user package.
6. Dedicated Support
Customer support shouldn’t come with a price tag. At CallHarbor, we pride ourselves on providing exceptional support to all our clients. With our US based support available 24/7, our team is always ready to assist with setup, troubleshooting, and optimizing your UCaaS solution. With us, you’ll never have to pay extra for the support you deserve.
Why Choose CallHarbor?
Our all-inclusive approach means you can enjoy a robust UCaaS solution without worrying about surprise fees. By including these essential features in our standard package, we empower businesses to operate efficiently, collaborate seamlessly, and grow confidently.
Switching to CallHarbor means choosing transparency, reliability, and unmatched value. Are you ready to experience the difference? Contact us today to learn more about our inclusive UCaaS solution!