CallHarbor Blog
Softphones 101: Connectivity Uncorded
A softphone is a type of software-based phone. That allows you to make phone calls over an internet connection without needing designated physical hardware. With a softphone, calls are placed using desktop software, mobile apps, or an internet browser–based...
Call Analytics: How They Can Help Your Business
Calls aren’t just about relationship building and problem solving. Calls provide a source of valuable insight into customer needs, agent productivity, and growth opportunities. Making the most of these insights before, during, and after your calls equips you to exceed...
CallHarbor Awarded 2023 Hosted VoIP Excellence Award
For the seventh year in a row, CallHarbor is honored to win the INTERNET TELEPHONY Hosted VoIP Excellence Award. The INTERNET TELEPHONY Hosted VoIP Excellence Award honors services that have demonstrated innovation, unique features, quality & reliability of...
Elevating Team Collaboration & Project Management with CallHarbor
While the business dynamics and office settings have changed a bit over the last couple years, effective team collaboration is still the backbone of success. With remote work becoming increasingly popular and projects growing in complexity, businesses need tools that...
CallHarbor: Future-Ready Communication in the Evolving Business Landscape
Today's world of business is fast-paced and ever-changing, and communication plays a pivotal role in driving the progress for businesses looking to grow with this world. In this era of innovation, VoIP and UCaaS have emerged as revolutionary forces. In this blog post...
How VoIP Is Joining the Green Revolution
In an era where technological advancement is rapidly reshaping industries, it's heartening to witness innovations that not only drive business efficiency but also uphold and maintain our planet's health. VoIP and UCaaS technology stand as a prime example. This blog...
Scaling Your Business With CallHarbor
As businesses continue to evolve and grow, their communication needs become increasingly complex and demanding. Traditional phone systems often struggle to keep up with the dynamic requirements of a scaling enterprise. That's where CallHarbor's innovative UCaaS...
Call Routing Strategies to Enhance Effectiveness and Efficiency
In the fast-paced business world, effective communication is vital for success. Call routing, the process of directing incoming calls to the appropriate destination, plays a critical role in ensuring prompt and efficient handling of customer inquiries. With CallHarbor...
How VoIP is Revolutionizing the Remote Workforce
In the era of remote work, where teams are geographically dispersed and collaboration happens virtually, having a reliable and efficient communication system is crucial. Traditional phone systems often fall short in meeting the needs of remote workforces. However,...
Optimizing Your Auto Attendant with CallHarbor: A Comprehensive Guide
Effective communication is crucial for the success of any organization. One essential tool that enhances communication and improves customer experience is the auto attendant. An auto attendant is a feature of a business phone...
Unveiling the Most Popular UCaaS Features and Why They’re Important
In today's fast-paced business world, effective communication is paramount to success. To meet the growing demands of modern businesses, Unified Communications as a Service (UCaaS) has emerged as a transformative solution. UCaaS combines various communication tools...
Traditional Phone Systems vs. VoIP
As technology continues to advance, businesses are faced with the decision to either stick with traditional phone systems, or switch to VoIP. This can be a hard decision, especially for businesses who have used landlines for a long time and don't know what switching...
Utilizing CallHarbor on any Device: Desk Phone
When you think of a desk phone, you normally think of the standard office phone with one to two lines, that is stuck at a specific desk for use. Many desk phones can only be used in one place, and the user of that phone or extension is only able to be reached where...
CallHarbor Recognized for UC Product of the Year for 2nd Year
TMC, a global, integrated media company helping clients build communities in print, in person and online, has awarded CallHarbor with the 2023 Unified Communications Product of the Year Award. CallHarbor’s Unified Communications as a Service...
Utilizing CallHarbor on Any Device: Smartphone/Tablet
Whether it's a tablet or smartphone, almost everyone owns a mobile device nowadays. We know that these devices can really come in handy when looking to complete tasks on-the-go. CallHarbor is always looking for ways to keep our customers connected, whether in office...
Utilizing CallHarbor on Any Device: Laptop/Desktop Utilization
One of the best features of VoIP is the flexibility and mobility that it brings to businesses and their employees. With an estimated 30% of workers working remotely in 2023, it's crucial to select a phone platform that aligns with your company's requirements and can...
Industry Article: VoIP for Construction
The flexibility and reliability of VoIP for Construction & Contract workers has proven itself to be a cost-effective and efficient way for them to communicate. The construction industry in particular can greatly benefit from using VoIP technology. From the...
Using VoIP to Supercharge Customer Service
Voice over Internet Protocol (VoIP) technology has become an increasingly popular solution for businesses looking to improve their customer service efforts. VoIP allows companies to make and receive phone calls over the internet, providing a cost-effective and...