CallHarbor Blog
Tips for Succeeding in a Fully Remote Position
Statistics on remote workers reveal that more than 4.7 million people work remotely at least half the time in the United States. This number has skyrocketed since the beginning of the pandemic. Not only is it safer for people to work from home as different Covid-19...
3 Ways UCaaS Benefits the Retail Industry
Unified Communications as a Service (UCaaS) is quickly becoming an essential business model in the retail sector. It helps companies streamline internal communications along with external engagement to stay on top of important business aspects, such as staffing...
CallHarbor: Service Provider of the Year
On Thursday July 28, 2022 CallHarbor attended an amazing Open House event put on by our trusted partner, Global Telecom Solutions (GTS). GTS is a professional consulting firm that specializes in cost optimization and extraordinary customer service for...
CallHarbor Unified Communications Honored for Exceptional Innovation
TMC, a global, integrated media company helping clients build communities in print, in person and online, has awarded CallHarbor with the 2022 Unified Communications Product of the Year Award. CallHarbor's Unified Communications as a Service (UCaaS) gives...
The Benefits of UCaaS for Non-Profits
Believe it or not, the world of Unified Communications (UC) is growing at an incredible rate of 20.5% CAGR. For non-profit organizations, incorporating UC into their daily communication strategies is crucial in today's ever-changing work environment. With...
5 Ways a VoIP Phone System Can Help Your Small Business Look Bigger
If you’re a small business with a limited budget, it can be challenging to convince potential clients that you can satisfy their needs. The size of your company can affect potential business, so it makes sense to look big even when you aren’t. Voice over IP phone...
5 Reasons for Businesses to Invest in Work from Home Technology
Since the coronavirus pandemic changed our lives nearly two years ago, working from home has become the new normal for millions of workers around the world, and will change the way companies do business for years to come. Even with the pandemic under control,...
Why a Cloud Call Center is Better than On-Premise
When an organization decides to set up its own contact center solutions, one of the most important considerations to keep in mind is whether to choose an on-premise contact center solution or a cloud-based call center. With so much conflicting information out there,...
3 Ways to Monitor Calls: Listen, Whisper & Barge
Gone are the days when supervisors had to monitor live calls by sitting next to their employees and listening to them as they interacted with callers. Thanks to new age call monitoring software, supervisors are able to monitor both live and recorded calls without...
6 Reasons a Toll Free Number Can Benefit Your Business
Toll free numbers (most commonly 800, 888, 877, 866, 855, and 844 numbers) convey an image and convenience beyond what a regular business phone number can provide. According to the FCC, “Toll free numbers are telephone numbers with distinct three-digit codes that...
What is Unified Communications as a Service (UCaaS)?
You might not know it, but you're likely already using communications from the Cloud, also known as UCaaS, on a daily basis. UCaaS is an approach to communications technology that involves combining many different communication methods into one...
5 Ways to Improve Business Phone Etiquette
Business phone etiquette is incredibly important when it comes to customer satisfaction. Every telephone call is an opportunity for a business to prove their skill, dedication, and professionalism to the outside world. First impressions are important, both in your...
The Progression of Cloud Contact Centers
According to Market Research Future (MRFR), the Cloud-based contact center market is projected to surpass $45.5 Billion by 2030 with a compound annual growth rate of 24.8%. Research also confirms that call center migration to the cloud is a top-of-mind goal for many...
5 Benefits of Happy Employees
How employees feel at work can directly affect the success of a company. Many employers underestimate the correlation between employee happiness and performance. Companies that encourage positive company culture, such as Google, attract the top talents. Engaged...
VoIP for Small Businesses
Due to the convenience and accessibility of internet-based calling and mobile phone use, it makes sense that many businesses are making the switch from landline calling to VoIP phones. As your business grows, it's crucial to have a phone system that aligns with your...
Improving the Customer Experience Through Live Chat
There are many reasons why customers prefer live chat over social media, email, and phone call support. Live chat support is fast, efficient, and convenient. The benefits of live chat include giving customers a faster and more...
The Rise of Voice-Only Telehealth: What Providers Need to Know
With the pandemic limiting access to in-person healthcare, telehealth has surfaced as a popular platform for care delivery. New analysis indicates telehealth use has increased 38X from the pre-COVID baseline. A lot of these appointments initially involved a...
Tips to Prevent Call Abandonment
Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected to an agent, or sometimes they hang up during the call while...