CallHarbor Blog

Learn about industry news, related topics, and more!

 

3 Ways UCaaS Benefits the Retail Industry

3 Ways UCaaS Benefits the Retail Industry

Unified Communications as a Service (UCaaS) is quickly becoming an essential business model in the retail sector. It helps companies streamline internal communications along with external engagement to stay on top of important business aspects, such as staffing...

CallHarbor: Service Provider of the Year

CallHarbor: Service Provider of the Year

On Thursday July 28, 2022 CallHarbor attended an amazing Open House event put on by our trusted partner, Global Telecom Solutions (GTS). GTS is a professional consulting firm that specializes in cost optimization and extraordinary customer service for...

5 Ways to Improve Business Phone Etiquette

5 Ways to Improve Business Phone Etiquette

Business phone etiquette is incredibly important when it comes to customer satisfaction. Every telephone call is an opportunity for a business to prove their skill, dedication, and professionalism to the outside world. First impressions are important, both in your...

5 Benefits of Happy Employees

5 Benefits of Happy Employees

How employees feel at work can directly affect the success of a company. Many employers underestimate the correlation between employee happiness and performance. Companies that encourage positive company culture, such as Google, attract the top talents. Engaged...

VoIP for Small Businesses

VoIP for Small Businesses

Due to the convenience and accessibility of internet-based calling and mobile phone use, it makes sense that many businesses are making the switch from landline calling to VoIP phones. As your business grows, it's crucial to have a phone system that aligns with your...

Tips to Prevent Call Abandonment

Tips to Prevent Call Abandonment

Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected to an agent, or sometimes they hang up during the call while...

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