CallHarbor Blog
Using Automation & Integration to Enhance the Customer Experience
The Use of Automation is Growing The use of automation in businesses is growing. Findings by McKinsey say that more companies are pursuing automation now than two years ago. Each year, the yearn for automation gets deeper. Two-thirds of the respondents say that their...
The Importance of Business Communication
Communication In the modern world we live in comes in many different forms, such as email, text, and phone calls. When used effectively, communication is a pillar within your business. From your team's communication to the communication with your customers and...
CallHarbor Awarded 2022 INTERNET TELEPHONY Hosted VoIP Excellence Award
For the sixth year in a row, CallHarbor has been honored to win the INTERNET TELEPHONY Hosted VoIP Excellence Award. The INTERNET TELEPHONY Hosted VoIP Excellence Award honors services that have demonstrated innovation, unique features, quality & reliability of...
New & Emerging Microsoft Teams Telephony Trends
Since more than half (54%) of organizations have now incorporated Microsoft Teams into their business communications (and that number is expected to increase to 75% by 2025), it’s important to keep an eye on the Microsoft Teams telephony trends. This is especially...
Developing an Effective Customer Service Strategy
A customer service strategy is a thorough and comprehensive plan to handle any customer interaction that might come up. It lets you provide a consistent customer experience throughout the customer journey. A customer service strategy is different than a customer...
How Can Wi-Fi Calling Affect Your Phone Calls?
Wi-Fi calling is getting more and more popular, especially for people making frequent work calls relying on topnotch call quality. However, according to a recent study, 45% of Americans still don’t fully understand what Wi-Fi calling is. As workers continue to shift...
Tips for Succeeding in a Fully Remote Position
Statistics on remote workers reveal that more than 4.7 million people work remotely at least half the time in the United States. This number has skyrocketed since the beginning of the pandemic. Not only is it safer for people to work from home as different Covid-19...
3 Ways UCaaS Benefits the Retail Industry
Unified Communications as a Service (UCaaS) is quickly becoming an essential business model in the retail sector. It helps companies streamline internal communications along with external engagement to stay on top of important business aspects, such as staffing...
CallHarbor: Service Provider of the Year
On Thursday July 28, 2022 CallHarbor attended an amazing Open House event put on by our trusted partner, Global Telecom Solutions (GTS). GTS is a professional consulting firm that specializes in cost optimization and extraordinary customer service for...
CallHarbor Unified Communications Honored for Exceptional Innovation
TMC, a global, integrated media company helping clients build communities in print, in person and online, has awarded CallHarbor with the 2022 Unified Communications Product of the Year Award. CallHarbor's Unified Communications as a Service (UCaaS) gives...
The Benefits of UCaaS for Non-Profits
Believe it or not, the world of Unified Communications (UC) is growing at an incredible rate of 20.5% CAGR. For non-profit organizations, incorporating UC into their daily communication strategies is crucial in today's ever-changing work environment. With...
5 Ways a VoIP Phone System Can Help Your Small Business Look Bigger
If you’re a small business with a limited budget, it can be challenging to convince potential clients that you can satisfy their needs. The size of your company can affect potential business, so it makes sense to look big even when you aren’t. Voice over IP phone...
5 Reasons for Businesses to Invest in Work from Home Technology
Since the coronavirus pandemic changed our lives nearly two years ago, working from home has become the new normal for millions of workers around the world, and will change the way companies do business for years to come. Even with the pandemic under control,...
Why a Cloud Call Center is Better than On-Premise
When an organization decides to set up its own contact center solutions, one of the most important considerations to keep in mind is whether to choose an on-premise contact center solution or a cloud-based call center. With so much conflicting information out there,...
3 Ways to Monitor Calls: Listen, Whisper & Barge
Gone are the days when supervisors had to monitor live calls by sitting next to their employees and listening to them as they interacted with callers. Thanks to new age call monitoring software, supervisors are able to monitor both live and recorded calls without...
6 Reasons a Toll Free Number Can Benefit Your Business
Toll free numbers (most commonly 800, 888, 877, 866, 855, and 844 numbers) convey an image and convenience beyond what a regular business phone number can provide. According to the FCC, “Toll free numbers are telephone numbers with distinct three-digit codes that...
What is Unified Communications as a Service (UCaaS)?
You might not know it, but you're likely already using communications from the Cloud, also known as UCaaS, on a daily basis. UCaaS is an approach to communications technology that involves combining many different communication methods into one...
5 Ways to Improve Business Phone Etiquette
Business phone etiquette is incredibly important when it comes to customer satisfaction. Every telephone call is an opportunity for a business to prove their skill, dedication, and professionalism to the outside world. First impressions are important, both in your...