CallHarbor Blog
News about the industry, business, and callharbor.

3 Reasons You Need The Cloud for Hybrid Work

The Cloud is continuously growing. Though it was growing at a steady rate before, the pandemic caused it to start...

Sending and receiving faxes are still widely used in many industries. Especially in industries such as the medical...

Mar 26, 2021 | VoIP

All businesses and organizations value scalability. You want to know that when you grow, your phone system is going to...

Mar 23, 2021 | VoIP

Quality of Service (QoS) can solve a lot of headaches that come with VoIP technology. For the end user, large delays...

Mar 19, 2021 | UCaaS

Sometimes it makes sense to keep your old solution, and simply add on new services that fit your needs. However, with...

Businesses that close or change their schedules in an emergency are often left in the dust with their plain old...

Interactive voice response (IVR) is technology that allows humans to interact with a computer-operated phone system....

Mar 9, 2021 | Features, VoIP

Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable...

Mar 5, 2021 | VoIP

When we tell our customers how easy it is to manage their phone system, they seem hesitant. “We don’t have anyone in...

Similar to how a real estate agent's mantra is “location, location, location,” cloud telephony has a mantra of...