Feb 1, 2024 | DE&I, Technology, VoIP
Voice over Internet Protocol (VoIP) uses a phone system to make and receive calls through an internet connection rather than traditional landlines. If you have an internet connection, you can call anyone without the need for traditional, local phone service or...
Dec 20, 2023 | Features, Technology
First impressions matter—especially when a customer calls your business. In today’s fast-paced environment, callers expect to be greeted quickly, routed accurately, and helped efficiently. That’s where auto attendants play a critical role. An auto attendant is an...
Dec 1, 2023 | Softphone, Technology
In today’s hybrid and remote-enabled work environments, traditional desk phones are rapidly becoming relics of the past. Instead of hardware tied to a physical office, businesses are turning to softphones — software-based phones that operate over internet connections...
Nov 23, 2022 | Technology, Unified Communications
The use of automation in businesses is growing. Findings by McKinsey say that more companies are pursuing automation now than two years ago. Each year, the yearn for automation gets deeper. Two-thirds of the respondents say that their organizations are at least...
Jun 2, 2022 | Cloud Communications, Technology
When an organization decides to set up its own contact center solutions, one of the most important considerations to keep in mind is whether to choose an on-premise contact center solution or a cloud-based call center. With so much conflicting information out there,...
May 24, 2022 | Business Success, Technology
Toll free numbers (most commonly 800, 888, 877, 866, 855, and 844 numbers) convey an image and convenience beyond what a regular business phone number can provide. According to the FCC, “Toll free numbers are telephone numbers with distinct three-digit codes that...
