Being on an old, unreliable, outdated phone system is awful. It’s even worse when you are not in the position to make the change yourself. Sometimes the ones who utilize the phones the most, are not the decision makers within the company. This in an issue because they see problems with the phone system, but cannot make a direct change. More and more companies are getting sick of their plain old telephone services. System admins and IT teams are researching their options and taking on business phone upgrade projects. The first hurdle in upgrading your technology is finding the right solution. Even then, you still have the second (and hardest) task of gaining the support and budget needed from decision makers.
As a system admin, or as an employee that heavily utilizes the phone system everyday, you know the benefits of upgrading a phone system. You need to present your case in a way that the boss will understand – including cost savings to the business. Your job is to position the new phone system in a way that effectively communicates the problems it would solve, the additional business advantages it would provide, and the overall return on investment (ROI).
Issues with Current System
Being able to present all the issues you are having with your current system is a great selling point. A lot of times, the people higher up might not even realize some of these issues are happening. Things such as intake of calls, transferring and holding, and usability for receptionists are all things that are very important. They might not be well known to higher ups. If you get customer complaints for things like busy signals or dropped calls, the boss is going to want to know. Are callers having a hard time reaching employees? Are the hardware parts becoming impossible to find? Is remote work not an option on the existing system? Plus inability to conference call, expensive billings, and phone outages. You need a new system! Tell the boss how much your current system is holding you and your employees back in communication. If you can put data and statistics behind these problems, it makes your case for increased efficiency a lot easier.
Money & Value
The average savings a businesses should expect from adapting a VoIP system can range a lot. It depends on factors including the business size and what system they were using before. Ballpark estimates put the saving at between 30% and 50%. The biggest savings will be seen by companies getting rid of their on-premise phone system for a cloud-based one. On top of this, VoIP costs will decline as much as 5% annually. VoIP is already cheap, but it’ll get cheaper in the future, thanks to new advancements and consolidation. According to estimates from Gartner, prices for cloud telephony can be expected to decline by between 3% and 5% annually.
Switching to a hosted VoIP service means eliminating all on-premise server equipment. Instead of housing equipment at every office location, businesses can access a virtual phone system for all operations. They can do this without purchasing any new equipment. Switching to a hosted phone system means that you never have to worry about system updates or maintenance issues.
With CallHarbor, there are no upfront costs, no hidden fees, and our pricing is straight forward and easy. We include free on-site installation, free on-site training, and 20+ features with your basic user cost. Check out more on our pricing here.
Reliability with VoIP/Cloud Communications
The digital nature of VoIP makes for extremely reliable communication. IP information exchanges run through some of the most robust infrastructure on the planet. When this infrastructure is supporting voice calls, it adds considerable reliability to the process.
Having multiple points of presence and offering redundancy when it comes to your voice solution is extremely important. Redundancy is key, and we understand that. We always plan for the unexpected, and we plan to keep your organization’s phone system up and running. We have multiple geo-redundant locations in Detroit, Atlanta, and Phoenix. You can rest assured that we will keep your phones ringing, your data safe, and provide low latency no matter where you are located.
All of our points of presence are on separate networks to ensure that you are not reliant on one location. If one location goes offline, communications and processes can be rerouted to another. Of course, the more data centers the better. This ensures not only a higher level of redundancy, but better connections for users across the country.
Flexibly of being able to work from the comfort of wherever they want gives employees freedom. Being able to work where and when you are the most productive will boost your work ethic. It gives a flexible solution for people to choose what they want to work from. WFA employees prove to have higher productivity, according to Harvard Business School. They focused on patent examiners who switched from WFH to WFA. They found that the patent examiners had a 4.4 percent higher work output and a higher quality of work when they went to WFA. The improvements added up to an additional $1.3 billion annual value to the US economy. Giving employees the option to go to the office some days is a valuable option. Whether it’s to utilize a nicer desk, the printer, or just get away from their home. Working from home some days and in the office other days is a great way to stay on top of things and give a little more variety to your work week.
Reporting and analytics are very important when it comes to the success and productivity of a company. CallHarbor offers detailed reporting and analytics with your platform. Your boss will be able to see where the company is at in terms of call volume and service level. They can view online agents/employees, missed calls, outbound marketing calls, and more. Having the ability to easily and readily get these analytics will help the company to stay on top of things. Your boss will become aware of how the company’s communications are running. One of the reasons why VoIP is the best phone system today is because it can provide these analytics and data. Nowadays, it’s very important for business leaders to keep tabs on call data. This allows them to continue to set and meet goals, as well as improve their customer experience overall. Using VoIP’s call analytics and data regularly can help your company boost call quality, customer satisfaction, customer retention, and determine ways for your business to improve over time.