Jan 29, 2021 | Business Success, Features
2020 brought us a lot of technological advances and new normals. Although technology is constantly changing and adapting, phone calls remain a top-tier level of communication. Many organizations are adding business communication solutions such as SMS and live...
Dec 8, 2020 | Business Success
Toll-free numbers may seem a little old school. Especially in today’s world of telecommunications, most companies are getting affordable long-distance calling and unlimited nationwide minutes. So why would you want to be paying for a toll-free number when you...
Dec 4, 2020 | Business Success, Tips & Tricks
When a customer is calling into a company, they know what they’re calling for, and they want it to get done. Whether they are trying to reach accounting to ask about a bill, trying to reach sales to inquire about a new product, or trying to reach support to ask...
Oct 13, 2020 | Business Success
In recent years, as the newer generations have been entering the workforce, changes have also been made to ensure retention and employee satisfaction. The younger generations have been entering adulthood with different values and different needs than prior...
Aug 25, 2020 | Business Success
With smartphone usage so integrated into society, using SMS and texting to provide quality customer service is a no-brainer. It has become a great way to reach customers effectively. The customer experience that SMS provides is high quality, because communication is...
Aug 18, 2020 | Business Success
As a small business ourselves, we know how important customer service is for you. Managing a small business means that you have to be more personal with your customer service. You are just selling to thousands of strangers online, you’re selling in person and...
