Due to the convenience and accessibility of internet-based calling and mobile phone use, it makes sense that many businesses are making the switch from landline calling to VoIP phones. As your business grows, it’s crucial to have a phone system that aligns with your customers’ tech expectations.
Your phone system is ultimately your main communication method, which undoubtedly influences customers’ perceptions of your company’s brand. To keep your employees and customers happy, use this post as a guide to learn which VoIP features would most benefit your small business, and how VoIP has already impacted many small businesses that have it integrated into their main line of communication.
Easy installation & maintenance
Traditional phone lines can be difficult to set up and maintain. They also often come with quite a high price tag. VoIP makes the installation and setup process fairly easy (and cheap!), especially if you choose CallHarbor as your VoIP provider. We do all the installation and training for you. That’s right – all of it. VoIP also keeps the configuration and maintenance aspects of your phone system relatively simple, even for individuals who aren’t exactly “tech savvy”.
VoIP for small businesses is excellent in terms of flexibility with phone numbers and the number of users. Keeping the same number is good for an established company. With CallHarbor as your VoIP service provider, you’ll be able to import all your current numbers and allow you to add or remove users as business needs change, all while using the cloud. With your user log-in information, you’ll be able to access your VoIP phones from any device.
Cost-effective
Operating costs for VoIP are significantly lower than the traditional phone companies. One of the most talked about VoIP advantages is that it requires no equipment and no maintenance on your part, meaning the investment costs are extremely low. You can also use a softphone that works through your desktop or laptop. This ability is a key feature of modern VoIP telephony, and is included in each CallHarbor plan option. With a virtual phone system, the lack of required hardware means you get high-quality software for a lower cost.
A few other reasons why VoIP is the most cost-effective options for your business are:
- VoIP significantly cuts down domestic and international calls
- Video conferencing eliminates the need for employees who are working out of town to travel back to the office in order to attend a meeting or deal with other work-related matters
- VoIP handsets are less expensive than traditional telephones
- Your organization no longer has to maintain separate networks for data and phones
On-the-go mobility
One of the biggest advantages of VoIP comes in handy for businesses with employees who work remotely or in multiple locations. It allows employees to bring their business phone line with them anywhere they go. CallHarbor has a mobile phone system app that can be set up to ring when a customer or client calls an employee’s business line. Additionally, the app allows employees to use their business line to make outgoing calls from their mobile phones.
A T-Mobile report from 2019 shows that 7 of 10 companies cite mobility as a top priority, and 63% of global enterprises regard mobility as the most significant factor contributing to competitive advantage. On top of that, Elizabeth Becker, a client partner for the IT staffing firm Protech, said she likes that their VoIP system allows for employees to be location-independent. “VoIP systems allow for business as usual, no matter where your employees may be physically sitting,” Becker said. “By having a VoIP system, it’s easier to give a little flexibility to employees while still staying connected.”
Advanced features & analytics
VoIP makes much of the traditional calling features like holding, transferring, call forwarding, and caller ID easier to implement into your business communications. VoIP also makes features like call recording much easier. The call is already digitized, so adding a feature to record the digital file is extremely easy and can be taken advantage of through CallHarbor’s easy-to-use customer portal. This is not to say that you must use the portal to make changes to your phone system; the CallHarbor support team is there for you 24/7, whether it’s to make one simple change, or 10 advanced updates.
VoIP services can also offer business tool integration. This allows your calls to integrate with other communication services like chat and email. These features can organize communication by party and time, meaning you can easily review a conversation that took place across multiple media. Furthermore, VoIP provides more powerful conferencing features, such as video integration, which is something every business should be taking advantage of. To dive in deeper to the features and analytics CallHarbor has to offer, take a look at the following blog posts:
- 50 VoIP Features & Benefits For Businesses
- 5 VoIP Features That Make Your Workday Easier
- 8 Call Tracking Analytics You Should Track in 2021
Is VoIP right for you?
It’s clear that VoIP phones come stocked with powerful features that will help your small business make a big impression. The stats speak for themselves. The majority of small businesses agree that the advantages of using VoIP technology far outweigh the disadvantages, especially in today’s highly competitive business landscape.
Aside from being an excellent communication tool, VoIP services can increase employees’ productivity, enhance the entire customer experience, and increase the overall company’s revenue! Visit CallHarbor.com today and schedule your free demo to see some of these great features mentioned in action!