The business phone system that you use makes a difference. It’s an essential part of your business that should not be ignored. The importance of a good business phone system is often overlooked. Business owners think if their phone is ringing, it’s doing a fine job. What a lot of them don’t know, is that a VoIP phone system can give you so much more than just a number. It can help your business be more productive and more successful. Utilizing a VoIP system specifically has so many benefits that make your life easier and your workday go more smoothly.

Administrative features like call recording and make it easier to stay on top of things. Call features like call queues, call routing, and auto attendants make it easier for you to manage high call volumes. Features like call parking, multi-device ringing, and voicemail transcription help your employees stay productive and mobile. A VoIP phone system can also include features such as video capabilities, SMS, and chat, to keep your team connected and collaborative.

Let’s check out how some of these features will make your life easier, and your workday run more smoothly.

User Portal

Setting your phone system up and configuration are just the start of using a new phone system. Once your phones are up and running, you have to think about managing the system every day, and using as many features as you need for your business to succeed. CallHarbor makes this part easy for our customers, providing access to an inclusive customer web portal. You don’t need to be an expert in tech and phones to manage the your new system. All you need is a web browser and to know what you want!

CallHarbor has a customer-centric, easy-to-use web dashboard for all customers. You can access, configure, and maintain your entire system from one place. Everything for adding new numbers to removing users is just one click away.

You can do things like:
Add users, numbers, lines & other resources
View call records and detailed reports & analytics
View call recordings and download or share them
Enable or disable features for individuals & groups
Change auto attendant buttons
Add or change call queues
Turn on voicemail transcriptions & toggle preferences
Add a new voicemail or greeting
Add location information to enable emergency calls

Call Recording

Call recording is sometimes an overlooked feature, yet it can be critical for so many companies. Some businesses are required to record calls to comply with regulations. Others might want to do so for training purposes or to provide feedback. Recording business conversations helps to protect your business from potential legal action. Recorded calls can be a valuable source of business insights as well. They can help employees focus on the conversation at hand instead of taking notes or scrambling to find pen and paper. It’s easy to listen to recorded conversations to get vital information.

Many businesses say that they do not record calls despite potential benefits, because they do not want to pay for and install a separate system. With VoIP phone systems, call recording is included in the packaged features – no extra costs or installation required.

Call Queues

When call queues are used to complement customer service, they have distinct business value in saving phone calls that would otherwise be lost. They make your day easier by easing your worries about losing calls, handling calls incorrectly, or overloading an employee with calls. This is all handled by your call queues. With your CallHarbor plan, you get unlimited call queues, so you can build them out however you want/need.

Call queues help to:
Reduce the number of missed calls
Reduce the negative effect the busy signal has on customer experience
Provide different service levels for different customer groups
Collectively improve overall customer service

Voicemail Transcriptions

With voicemail transcriptions, you have readable text that you can search and filter right in your email inbox. This is helpful when you need to look up an important detail in a message, like a name or phone number, but don’t have time to listen to an entire voicemail message. This is also makes your day easier by freeing up time spent listening to voicemails, and also in convenient when you need to look at voicemail info on the go.

CallHarbor has voicemail audio download to complement our transcriptions, so you can download and share voicemails easily right from your email platform.

SMS & Chat

It’s no secret that texting is the preferred channel of communication for most consumers. The ease and convenience of text messaging aren’t lost on any generation. Text messaging from your business number can be great for many reasons. Customer don’t want to have to jump through hoops to access good customer service. Being able to simply text a number gives customers instant gratification and is both easy and convenient for both parties. It’s easy to implement, easy to manage (especially from our portal, app, and web softphone), and easy to connect. Your messages will get read, and you are much more likely to get feedback.

With chat, your employees can stay connected with each other. Your stress is lessened by being able to communicate and check in with your team easily and conveniently from anywhere. Chat can also be easily accessed from the mobile app or customer portal webpage, so you can access it how and when you want.