How & Why to Utilize Call Forwarding

Nov 2, 2020 | Features

Today, missing a call can be a big set back. Depending on what your organization does, missing a call could mean missing a customer opportunity, missing a lead, missing an order, missing a patient call, or more. VoIP phone systems have many great abilities and...

4 Tips for Optimizing Call Queues

Oct 23, 2020 | Features, Tips & Tricks

Call queues provide a method of routing callers to people in your organization who can help with with a particular issue or question. Call queues, if set up and utilized correctly, can help a calling customer easily and quickly get to where they need to be. If...

What is a Conference Bridge & Why Should I Use One?

Oct 22, 2020 | Features

Communication is such an important and vital part of business. It’s a driving force, a problem solver, and a necessity of keeping customers and employees happy. According to Bluesource, productivity improves up to 25% in organizations with connected...

5 Benefits of Using Voicemail to Email

Oct 16, 2020 | Features

Business professionals in today’s workplace are using more forms of communication than ever before. Although it’s great to have so many options when reaching out to a customer/client/business, it can also get overwhelming to juggle all of them. You can...

What Is Auto Attendant and How Does It Work?

Sep 22, 2020 | Features

We’ve all used an auto attendant before, whether we realized it or not. When you call a business and hear “For English, press 1. Para español, oprima 2,” or “Press 1 for Sales. Press 2 to hear our business hours.” These are both examples...
Using a Web Softphone

Using a Web Softphone

Sep 8, 2020 | Cloud Communications, Features

A web softphone is a phone or feature for making telephone calls over the Internet using a computer rather than dedicated phone hardware. The softphone can be utilized through our internet web portal on a desktop, mobile device, or other computer, and also functions...