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Today, missing a call can be a big set back. Depending on what your organization does, missing a call could mean missing a customer opportunity, missing a lead, missing an order, missing a patient call, or more. VoIP phone systems have many great abilities and features to help you stay organized when it comes to your inbound calls, but in this blog post we are going to highlight just one. Call forwarding, which is sometimes referred to as RCF (remote call forwarding) by some providers, allows you to quickly forward calls to another number so that customer needs are always met. A big convenient part of our call forwarding feature is that it can be done on the fly. We’ve had conversations with current customers that have said with their old system they had to request call forwarding to be done 2 week in advance!

What Is Call Forwarding?

Call forwarding is used by organizations of all types. It’s basically just a way to conveniently keep you call lines open and have your calls follow you wherever you might be. Customers, stakeholders, or clients can call the same one number and reach an employee or agent at a different location. You can set up incoming calls to the same one number to be forwarded to a mobile phone, another office, or another employee – so the caller will reach someone no matter what. When used correctly, call forwarding ensures that calls will not be missed, even when you are out of office, working from home, or on the go.

What Benefits Does Call Forwarding Supply?

Call forwarding can be very beneficial to organizations of all sizes. It helps your employees stay reachable, and gives you the ability to easily work across different locations. Here are some of the main benefits:

Enhanced Availability

Enable call forwarding is a great way to make sure that people calling your organization always have a way to reach you. When employees are out of office or the office is closed, the inbound calls will be able to be forwarded to your specified number, such as a cell phone, or a different location, for example if you have two locations in different time zones. This can be done easily through your customer portal, or you can give our support team a call and we can do it for you in real time.

You can customize and set certain rules for call forwarding, so enabling specific routines for certain times of the day is easy. You can use your built out time frames to switch on and off depending on time of day. You have the ability to set calls to be forwarding to your physical office between 9 am and 5 pm, and then sent to your cell phone on off hours.

No Extra Hardware Required

Forwarding your number to another number or device is convenient if you switch often from different locations. You don’t have to worry about missing a call because you are working from home, or working from the coffee shop. You don’t have to have a physical phone at home and a physical phone in the office, you can just have your one base phone.

Using Call Forwarding In Emergency

Another great advantage to call forwarding is that it allows work to continue almost seamlessly when an emergency happens that usually would discontinue calling to the entire organization. Being able to route calls to another phone or multiple phones give opportunity for calls to be answered instead of missed.

Some situations where this feature would come in handy is during a weather emergency, if the power goes out at your organization, and if your team has to suddenly work remotely due to illness.

If you are a current CallHarbor customer and you want to forward your phones, you can give our support team a call or text, or check out this help article to forward them on your own.