Mar 12, 2021 | Business Success, Features
Interactive voice response (IVR) is technology that allows humans to interact with a computer-operated phone system. In telecommunications, IVR allows customers to interact with a company’s host system through a phone keypad or by speech recognition. The caller will...
Mar 9, 2021 | Features, VoIP
Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centers. The need for skills-based routing has arisen...
Feb 11, 2021 | Features, Phone Hardware
When switching over to a VoIP business phone solution, customers are always overjoyed with the newfound versatility and flexibility. We give our customers multiple options as far as their phone preferences. With desk phone options, web softphone capabilities, and an...
Jan 29, 2021 | Business Success, Features
2020 brought us a lot of technological advances and new normals. Although technology is constantly changing and adapting, phone calls remain a top-tier level of communication. Many organizations are adding business communication solutions such as SMS and live...
Jan 22, 2021 | Features, VoIP
Call Hunting can give your business a simple way to improve and enhance your customer experience. Instead of spending thousands of dollars training a ton of agents, or adding a complex communication channel that you are not comfortable with, you can simply make sure...
