Phasing out Plain Old Telephone Service (POTS)

Out with the old and in with the new. Humans are consuming and generating more data than ever before, which is requiring businesses to make better data decisions. The analog era is coming to an end. Businesses and homes alike are looking for cheaper, more reliable,...

How to Avoid Common Phone Scams

The best part about today’s phone systems is how easy and accessible they are from everywhere. The worst, is the annoying scam phone calls and phishing attempts that seem to come through almost every day. Cloud-based phone systems are innovative, easy to use,...

Productivity Tips from Experts

It has happened to all of us – you’re sitting there plugging away at your work, when all of a sudden, your productivity levels plummet. It’s part of being a human. We’ve compiled a quick and easy to read list of productivity tips from a few...

UCaaS: Simplicity as a Service

UCaaS, or Unified Communications as a Service, is just one of the many “as a service” models to emerge in the marketplace in recent years, growing alongside cloud computing. Through the cloud, UCaaS simplifies the deployment and management of communication strategies....

10 Important Customer Service Metrics to Track

Measuring and keeping track of your customer metrics is an important way to regularly check in on the efficiency of your support team. It’s a steady key performance indicator that is integral to your business’ success. In this post, we will go over 10...