The best part about today’s phone systems is how easy and accessible they are from everywhere. The worst, is the annoying scam phone calls and phishing attempts that seem to come through almost every day. Cloud-based phone systems are innovative, easy to use, and can save your business a lot of money, but in the wrong hands, scammers can use this technology against you. CallHarbor is here to show you how to avoid pesky phone scams, and how to be vigilant and fight back.

Reported Scams in 2019

There were a few types of popular scams reported during 2019. Impostor scams was the number one type of fraud reported to Sentinel in 2019. Scam calls in the United States caused total loss of about 10.5 billion U.S. dollars in 2019. These scammers often pretended to be calling from the government or a well-known business, a romantic interest, or a family member with an emergency.

Phone calls were the number one way people reported being contacted by scammers. While most people said they hung up on those calls, those who lost money reported a median loss of $1,000 (usually higher for businesses and organizations) in 2019. The amount of money lost to phone scammers has been consistently rising, with 2019 being the highest so far since 2014.

The Do’s and Do Not’s of Scam Fighting

Do’s of Fighting off Scammers
– Register your phone number with the National Do Not Call Registry. You can easily register online or by calling 1-888-382-1222. If you’re still receive telemarketing calls after registering, there’s a good chance that the calls are scams.

– Be wary of callers claiming that you’ve won a prize or vacation package.

– Hang up on suspicious phone calls.

– Be cautious of caller ID. Scammers can change the phone number that shows up on your caller ID screen. This is called “spoofing.”

– Independently research business opportunities, charities, or travel packages being offered by the caller.

– Document your phone interactions. If you feel like you’ve engaged in a sketchy phone call, document their name, and any facts about the call that could help you later.

– If you’ve been a victim, report the scam to the FTC. This will help the agency and other law enforcement professionals identify trends and patterns in the industry.

Do Not’s of Fighting off Scammers
– Don’t give in to pressure to take immediate action.

– Don’t say anything if a caller starts the call asking, “Can you hear me?” This is a common tactic for scammers to record you saying “yes.” Scammers record your “yes” response and use it as proof that you agreed to a purchase or credit card charge.

– Don’t provide your credit card number, bank account information, or other personal information to a caller.

– Don’t send money if a caller tells you to wire money or pay with a prepaid debit card.

By being knowledgeable and vigilant, and reporting when necessary, we can all do our part to put a halt to scamming attempts. Share this post with a friend, family member, or coworker that you think should be reminded of the do’s and do not’s of fighting off scams.