5 Benefits of a Toll-Free Number

Toll-free numbers may seem a little old school. Especially in today’s world of telecommunications, most companies are getting affordable long-distance calling and unlimited nationwide minutes. So why would you want to be paying for a toll-free number when you...

First Call Resolution & Getting It Right

When a customer is calling into a company, they know what they’re calling for, and they want it to get done. Whether they are trying to reach accounting to ask about a bill, trying to reach sales to inquire about a new product, or trying to reach support to ask...

Features & Hardware for a Receptionist

Your receptionist is the person that gives your customers and clients their first impression of the business. This ultimately makes them a very important asset to your business. A receptionist is more than just the voice on the other end of the line. They are an...

5 Ways to Improve Your Non-Verbal Communication

With an extreme rise in organizations and businesses around the world using video conferencing as a meeting solution this year, the importance of non-verbal communication is a good topic to touch on. Video calling isn’t the only time non-verbal communication is...

8 Tips for Leading an Effective Conference Call

Business and organizations around the world have begun utilizing conference calls and video calls at a much higher rate in 2020 due to the influx of remote workers. They are an essential tool for communicating, especially when everyone cannot be in the same office...