VoIP QoS & How It Improves Your Call Quality

Mar 23, 2021 | VoIP

Quality of Service (QoS) can solve a lot of headaches that come with VoIP technology. For the end user, large delays are burdensome and can cause bad echoes. It’s hard to have a working conversation with too large delays. You keep interrupting each other. Jitter...

The ROI of Unified Communications

Mar 19, 2021 | UCaaS

Sometimes it makes sense to keep your old solution, and simply add on new services that fit your needs. However, with unified communications, this is not the case. Many businesses throw away a lot of money every year by paying too many businesses to give them too many...

What is IVR Call Flow? Benefits & Features

Mar 12, 2021 | Business Success, Features

Interactive voice response (IVR) is technology that allows humans to interact with a computer-operated phone system. In telecommunications, IVR allows customers to interact with a company’s host system through a phone keypad or by speech recognition. The caller will...

Skill-Based Routing & Why It Benefits Customers

Mar 9, 2021 | Features, VoIP

Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centers. The need for skills-based routing has arisen...