The ROI of Unified Communications

Mar 19, 2021 | UCaaS

Sometimes it makes sense to keep your old solution, and simply add on new services that fit your needs. However, with unified communications, this is not the case. Many businesses throw away a lot of money every year by paying too many businesses to give them too many...

What is IVR Call Flow? Benefits & Features

Mar 12, 2021 | Business Success, Features

Interactive voice response (IVR) is technology that allows humans to interact with a computer-operated phone system. In telecommunications, IVR allows customers to interact with a company’s host system through a phone keypad or by speech recognition. The caller will...

Skill-Based Routing & Why It Benefits Customers

Mar 9, 2021 | Features, VoIP

Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centers. The need for skills-based routing has arisen...

Managing Your Phone Service Without Tech Experience

Mar 5, 2021 | VoIP

When we tell our customers how easy it is to manage their phone system, they seem hesitant. “We don’t have anyone in our office who knows how to manage a business phone system.” or “We don’t have anyone with that kind of technological experience.” We...