VoIP QoS & How It Improves Your Call Quality

Mar 23, 2021 | VoIP

Quality of Service (QoS) can solve a lot of headaches that come with VoIP technology. For the end user, large delays are burdensome and can cause bad echoes. It’s hard to have a working conversation with too large delays. You keep interrupting each other. Jitter...

Skill-Based Routing & Why It Benefits Customers

Mar 9, 2021 | Features, VoIP

Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centers. The need for skills-based routing has arisen...

Managing Your Phone Service Without Tech Experience

Mar 5, 2021 | VoIP

When we tell our customers how easy it is to manage their phone system, they seem hesitant. “We don’t have anyone in our office who knows how to manage a business phone system.” or “We don’t have anyone with that kind of technological experience.” We...

6 Ways to Stay Connected to VoIP During a Power Outage

Feb 2, 2021 | Technology, VoIP

One of the biggest concerns potential customer have about switching to an internet-based phone system is: “What will my business do if our internet goes down?” Though this is a very real concern, as your VoIP provider, we would never leave you in the dust....

A Guide to Call Hunting

Jan 22, 2021 | Features, VoIP

Call Hunting can give your business a simple way to improve and enhance your customer experience. Instead of spending thousands of dollars training a ton of agents, or adding a complex communication channel that you are not comfortable with, you can simply make sure...