Mar 17, 2022 | Business Success, Customer Service
With smartphone usage so integrated into society, using SMS and texting to provide quality customer service is a no-brainer. It has become an excellent way to reach customers efficiently and effectively. The customer experience that SMS provides is high quality,...
Mar 10, 2022 | Cloud Communications, Customer Service
If your contact center solution fails to provide stellar customer experiences, there’s a high chance you’ll lose customers to other competitors. Out-of-date contact center software is one of the main reasons for failed customer experiences. Continuing to...
Mar 3, 2022 | DE&I, Technology
During the month of March, we like to give a little extra attention to all of the amazing accomplishments of strong, determined women. Since 1987, the United States has formally recognized March as National Women’s History Month. Specifically, March 8th is recognized...
Feb 16, 2022 | Softphone, VoIP
With so many different types of VoIP phones available, it can be difficult to know which one will fit in best with your company. For almost every business, the phone system in use is a vital part of the office. These days, it’s all about how your company communicates...
