Apr 29, 2022 | Customer Service
There are many reasons why customers prefer live chat over social media, email, and phone call support. Live chat support is fast, efficient, and convenient. The benefits of live chat include giving customers a faster and more convenient way to get in touch, improving...
Apr 21, 2022 | UCaaS, Unified Communications
With the pandemic limiting access to in-person healthcare, telehealth has surfaced as a popular platform for care delivery. New analysis indicates telehealth use has increased 38X from the pre-COVID baseline. A lot of these appointments initially involved a...
Apr 7, 2022 | Hybrid Work, Remote Work
Whether remote work is a temporary solution or a normal day for you, “office work” isn’t restricted to a traditional office space anymore. With organizations expanding and being given more unified communication options, they are also progressively embracing remote...
Mar 31, 2022 | Customer Service, Tips & Tricks
To have a successful customer service philosophy, it needs to serve both your customers and your organization. Many businesses just write up a vague vision statement with a list of values that don’t actually align with their product. This guide will help you...
Mar 25, 2022 | Cloud Communications, UCaaS, VoIP
The cloud has proven to be a particularly popular way of saving money, especially with the rising cost of doing business. Traditional telephony is a thing of the past, with advanced communication methods, like hosted VoIP taking over the industry. With an expected...
