Oct 13, 2022 | Technology, Telephony
Since more than half (54%) of organizations have now incorporated Microsoft Teams into their business communications (and that number is expected to increase to 75% by 2025), it’s important to keep an eye on the Microsoft Teams telephony trends. This is especially...
Oct 3, 2022 | Business Success, Customer Service
A customer service strategy is a thorough and comprehensive plan to handle any customer interaction that might come up. It lets you provide a consistent customer experience throughout the customer journey. A customer service strategy is different than a customer...
Sep 2, 2022 | Features, Technology
Wi-Fi calling is getting more and more popular, especially for people making frequent work calls relying on topnotch call quality. However, according to a recent study, 45% of Americans still don’t fully understand what Wi-Fi calling is. As workers continue to shift...
Aug 12, 2022 | Hybrid Work, Remote Work
Statistics on remote workers reveal that more than 4.7 million people work remotely at least half the time in the United States. This number has skyrocketed since the beginning of the pandemic. Not only is it safer for people to work from home as different Covid-19...
Aug 1, 2022 | Industry, UCaaS
Unified Communications as a Service (UCaaS) is quickly becoming an essential business model in the retail sector. It helps companies streamline internal communications along with external engagement to stay on top of important business aspects, such as staffing...