5 Reasons a Remote Contact Center Benefits Your Customers

Jul 30, 2021 | Remote Work

Customers across the globe have shifted as far as what support they want to receive. They want to communicate with businesses via phone, in apps, via text messaging, and on live chat. These type of digital channels have allowed customers to get better customer...

How UC Is Critical to Long-Term Remote Work

Jul 27, 2021 | Unified Communications

Most companies had projected an ordinary, standard start of the decade in 2020. They assumed there would be a normal, steady rate of growth in technology and remote work. Of course, COVID-19 caused those numbers to absolutely sky rocket. Remote work went from perk to...

CallHarbor: The Premium Michigan VoIP Provider

Jul 23, 2021 | VoIP

The need for VoIP is rising across the globe. In Michigan, CallHarbor has begun taking over the VoIP scene. As a local, private company, our customers love our affordable prices and 24/7 Michigan-based support. CallHarbor moves with you, from your desk at the office,...

8 UCaaS Terms to Know

Jul 20, 2021 | UCaaS

The UCaaS or communications world can get confusing with all of the acronyms and jargon. It may come easy to IT vets, but to the average employee, it seems like they need an entirely new dictionary. CallHarbor is all about making things easy for the customer. To help...

2021 Key Contact Center Trends

Jul 16, 2021 | UCaaS

2021 is an interesting year for a contact center. Companies are dealing with the events that have taken place over the past year and a half, and trying to decipher the difference between normal and “new normal.” More than that, they have to meet customer...