Sep 14, 2021 | Business Success, VoIP
If you run a call center, you’re inundated with metrics to measure. This means you need to prioritize what your team should be measuring, and what call center agents need to target. When it comes to this prioritization, one of the most important metrics is average...
Sep 7, 2021 | Phone Hardware
With all of the “aaS” acronyms floating around the world of telecommunications, it can be confusing to keep them all straight. One that has become extremely popular is DaaS, or Device as a Service. When CallHarbor offers DaaS, we are allowing customers to...