Utilizing VoIP for medical offices means giving proper patient-staff communication. Communication is crucial in building stronger doctor-patient relationships. This is one of the reasons why a medical office needs a reliable phone system, such as CallHarbor’s VoIP business phone solution. Let our solution help you promote meaningful conversations and deliver timely and accurate information. Through our all inclusive package, you get access to a ton of features & functionality you didn’t even know you needed. Gain access to productivity features and system integrations, reporting and analytics, call recording and voicemail to email. VoIP for medical offices helps medical practitioners deliver an accurate diagnosis, give clear therapeutic instructions, and optimize patient care.

Advantages of Using VoIP in Medical Offices

Medical offices can utilize a VoIP phone solution to improve their information management system & enhance employee connectivity. It will also boost workforce mobility, while reducing expenditures. Especially in a workforce that never sits still, flexibility is extremely important. Doctors, nurses, and medical assistants can utilize our mobile app to be reachable from anywhere.

VoIP is transforming the way medical staff and patients communicate. Medical offices constantly have calls coming in from patients, family members, insurance companies, and others. They need to be reachable, and need to have a solution that will be reliable. Leveraging a VoIP solution also gives you much more control over call handling. This makes it much simpler to handle a large volume of calls and messages on a daily basis. Harness the power of VoIP, and efficiently manage incoming and outgoing calls. Give you front desk staff the means to simplify their operations and boost workforce performance.

Basic Benefits

A CallHarbor VoIP/UCaaS solution helps your medical staff streamline operations. You can cut costs while also optimize patient care communication.

  • Reduce employee workloads. VoIP enables a medical practice to streamline processes with our open API and built in CRM integrations.
  • Promote collaboration and interaction. VoIP allows doctors and medical staff members to communicate and collaborate in real-time. Utilize voice calling, business SMS, video conferencing, instant messaging, hunt groups, and more.
  • Cut operational costs tremendously. In-house calls, nationwide calls, and international & long distance calls are all cheaper with VoIP. CallHarbor gives you unlimited nationwide calling, so you never have to worry about spending minutes on the family that asks a lot of questions.

Important Features for a Medical Office

In a medical office, a VoIP phone system provides a ton of productivity features. The features & functionality that we include in our package will enhance workforce mobility, improve operational efficiency, and optimize the speed and quality of patient care.

Utilize our included auto-attendant will give your patients and their family members the ability to reach the right person the first time around. Optimize your auto-attendant to send callers to a billing queue, make an appointment with a specific extension user, and reach a doctor directly. Callers will have the option to press 2 to hear your hours and location, freeing up your staff to handle the more urgent calls.

With CallHarbor’s find me, follow me feature, doctors can easily connect with their patients and staff members on the go. Each extension has the ability to customize how their phone rings, and when. Set your doctors up with simultaneous ring, where their desk phone and mobile app ring at the same time, and give them the flexibility to answer where comfortable/available. With multi-device connections, staff can start a phone call on their desk phone, and transfer to their mobile app as they are walking out the door.

Conference Calling

Another extremely important VoIP feature that can help improve interactions and enhance collaboration in a medical practice is video conferencing. Using video calls, doctors can virtually set up meetings, discussions, and seminars with staff & patients anywhere, at any time. CallHarbor’s video solution rivals that of Zoom, with competitive pricing, recording options, and high quality audio.

Voice conferencing is also a valuable feature. Your plan comes with one free single dial in conference number. This gives you the opportunity to easily and quickly join conference calls, while saving money you’d usually be spending on this feature.