How to Utilize Listen, Whisper, Barge

The CallHarbor Listen, Whisper, Barge feature, also known as call monitoring or Barge-Monitor-Whisper, is an included feature that allows office managers, supervisors, and team leads to monitor the phone conversations of an employee via the CallHarbor user portal....

What Is Telecommuting & Why Does It Matter?

Telecommuting, also called telework, teleworking, working from home, mobile work, remote work, and flexible workplace, is a work arrangement in which employees do not commute or travel to a central place of work, such as an office building, warehouse, or store....

Quick Tips for Managing a Remote Team

Whether remote work is a temporary solution or a normal day for you, “office work” isn’t restricted to a traditional office space anymore. With organization expanding and being given more unified communication options, they are also progressively embracing...

4 Tips for Great Email Etiquette

Email is a great way to connect and check in with customers, potential clients, your team, and many others. It’s convenient, quick, reliable, mobile, and everyone has it. The only problem, however, is that unlike phone and video-based communication, email leaves...

The 411 on Call Routing

When thinking about the most important aspects of a cloud communication system, call routing might not be the first thing you think of. However, when inbound calls aren’t handled well or are handled incorrectly, it can become a much bigger problem. For a...