CallHarbor Blog
What You Need to Work from Home
While 2020 may have been considered the year of remote work, it is just the beginning. It is estimated that throughout 2021 and beyond, people will spend less time in the office and more time working from home. Forbes predicts that by 2025, an estimated 70% of the...
Important Benefits of UCaaS That YOU Should Know
UCaaS gives your business much more flexibility in how it communicates. Growing numbers of companies are changing the way they communicate, especially those making the transition to a fully remote or hybrid workforce, by switching to unified communications as a...
What Is Average Handle Time & How Can Your Team Lower It?
If you run a call center, you’re inundated with metrics to measure. This means you need to prioritize what your team should be measuring, and what call center agents need to target. When it comes to this prioritization, one of the most important metrics is average...
Device as a Service: CallHarbor’s Rental Hardware
With all of the "aaS" acronyms floating around the world of telecommunications, it can be confusing to keep them all straight. One that has become extremely popular is DaaS, or Device as a Service. When CallHarbor offers DaaS, we are allowing customers to rent their...
Why CallHarbor is a Great Google Voice Alternative
Many businesses use Google Voice, Google's VoIP offering, as an easy, cheap platform. It's nice for starter companies, growing companies, and companies that need a new number for free. Although Google Voice is a good alternative for companies who want no frills, it...
Why Returning to the Office Is the Perfect Time for a Telephony Overhaul
Many companies did an overhaul of their telephony equipment when the world switched to remote work. Many companies, however, had their remote workers utilize personal numbers, or take home bulky equipment. For companies that did the latter, they are now returning to...
4 Important Requirements of Modern Cloud Communications
Modern Cloud Communications are a way to keep your team connected and keep your customers happy. With cloud communications, it's a breeze for your company to reliably connect and communicate internally & externally. Keep in touch with employees and clients from...
CallHarbor Awarded as One of the Service Providers of the Year
On Thursday August 29, 2021 CallHarbor attended an amazing event put on by a trusted partner. Global Telecom Solutions (GTS) is a telecommunications service provider. Created in 2001 in Detroit, Michigan, the core goal of GTS is to provide businesses with a one-stop...
How to Best Manage Inbound Calling
Does your company handle a lot of inbound calls coming in daily? If so, you need an effective and organized inbound calling strategy. Receptionists can only do so much when it comes to handling a large volume of calls. Your business needs a way to handle and...
5 Reasons a Remote Contact Center Benefits Your Customers
Customers across the globe have shifted as far as what support they want to receive. They want to communicate with businesses via phone, in apps, via text messaging, and on live chat. These type of digital channels have allowed customers to get better customer...
How UC Is Critical to Long-Term Remote Work
Most companies had projected an ordinary, standard start of the decade in 2020. They assumed there would be a normal, steady rate of growth in technology and remote work. Of course, COVID-19 caused those numbers to absolutely sky rocket. Remote work went from perk to...
CallHarbor: The Premium Michigan VoIP Provider
The need for VoIP is rising across the globe. In Michigan, CallHarbor has begun taking over the VoIP scene. As a local, private company, our customers love our affordable prices and 24/7 Michigan-based support. CallHarbor moves with you, from your desk at the office,...
8 UCaaS Terms to Know
The UCaaS or communications world can get confusing with all of the acronyms and jargon. It may come easy to IT vets, but to the average employee, it seems like they need an entirely new dictionary. CallHarbor is all about making things easy for the customer. To help...
2021 Key Contact Center Trends
2021 is an interesting year for a contact center. Companies are dealing with the events that have taken place over the past year and a half, and trying to decipher the difference between normal and "new normal." More than that, they have to meet customer demands that...
CallHarbor Mobile App: 3 Key Reasons to Use It
The ability to go mobile for employees is less of a perk and more of a requirement these days. What used to be rare is now expected for people across the globe. Many companies conducted business as usual from the comfort of their home, or other remote location. Now,...
Catering to Changing Business Communication Needs
By deploying a CallHarbor business phone system early on in the lifetime of your business, we will provide the features you need as your company grows. Your system will always be up to date, your hardware will be the latest & greatest, and our 24/7 support is...
Utilizing Phone Presence to Excel When Working Remote
Having a spread out team working remotely can pose some difficulties. Since you are not all in the same office space, you don't know if your coworkers are on a call, away from their desk, or taking lunch. Presence statuses show you which of your coworkers are...
8 Tips For Remote Work Managers
Working remote has many perks. Having a dispersed team, however, can be difficult. Managers play a huge role in making sure that everyone is connected and productive. A good, flexible manager can make all the difference when it comes to a successful remote team. In...