CallHarbor Blog
5 Ways to Improve Business Phone Etiquette
Business phone etiquette is incredibly important when it comes to customer satisfaction. Every telephone call is an opportunity for a business to prove their skill, dedication, and professionalism to the outside world. First impressions are important, both in your...
The Progression of Cloud Contact Centers
According to Market Research Future (MRFR), the Cloud-based contact center market is projected to surpass $45.5 Billion by 2030 with a compound annual growth rate of 24.8%. Research also confirms that call center migration to the cloud is a top-of-mind goal for...
5 Benefits of Happy Employees
How employees feel at work can directly affect the success of a company. Many employers underestimate the correlation between employee happiness and performance. Companies that encourage positive company culture, such as Google, attract the top talents. Engaged...
VoIP for Small Businesses
Due to the convenience and accessibility of internet-based calling and mobile phone use, it makes sense that many businesses are making the switch from landline calling to VoIP phones. As your business grows, it's crucial to have a phone system that aligns with your...
Improving the Customer Experience Through Live Chat
There are many reasons why customers prefer live chat over social media, email, and phone call support. Live chat support is fast, efficient, and convenient. The benefits of live chat include giving customers a faster and more...
The Rise of Voice-Only Telehealth: What Providers Need to Know
With the pandemic limiting access to in-person healthcare, telehealth has surfaced as a popular platform for care delivery. New analysis indicates telehealth use has increased 38X from the pre-COVID baseline. A lot of these appointments initially involved a...
Tips to Prevent Call Abandonment
Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected to an agent, or sometimes they hang up during the call while...
3 Ideas for Virtual Team Building Activities
Whether remote work is a temporary solution or a normal day for you, “office work” isn’t restricted to a traditional office space anymore. With organizations expanding and being given more unified communication options, they are also progressively embracing remote...
Industry Article: VoIP for Financial Services
Having the right phone system can help businesses maintain valuable customer relationships and ensure that employees are able to excel in their services in every way possible. Financial institutions such as banks, investment firms, credit unions, and stock brokerages...
How to Create a Valuable Customer Service Philosophy
To have a successful customer service philosophy, it needs to serve both your customers and your organization. Many businesses just write up a vague vision statement with a list of values that don’t actually align with their product. This guide will help you...
The Value of Voice over Internet Protocol
The cloud has proven to be a particularly popular way of saving money, especially with the rising cost of doing business. Traditional telephony is a thing of the past, with advanced communication methods, like hosted VoIP taking over the industry. With an expected...
5 Tips to Reduce Customer Response Time
Customer response time is defined as the total time taken by your support team to first respond to a customer query. Whether you run an established business or a startup, the quality and speed in which you provide customer service can make or break your business. Fast...
3 Ways to Implement SMS for Business Communication
With smartphone usage so integrated into society, using SMS and texting to provide quality customer service is a no-brainer. It has become an excellent way to reach customers efficiently and effectively. The customer experience that SMS provides is high quality,...
5 Ways To Tell You Need a Better Contact Center Solution
If your contact center solution fails to provide stellar customer experiences, there's a high chance you'll lose customers to other competitors. Out-of-date contact center software is one of the main reasons for failed customer experiences. Continuing to use old...
Women’s History Month: Women in Technology
During the month of March, we like to give a little extra attention to all of the amazing accomplishments of strong, determined women. Since 1987, the United States has formally recognized March as National Women’s History Month. Specifically, March 8th is recognized...
Debunking Common Myths About VoIP
VoIP is an industry leading platform that saves time and money, but some companies are still hesitant to make the switch. According to research, there are several popular reasons why some people won’t turn to VoIP. CallHarbor is here to debunk some of those common...
What Type of VoIP Telephone is Best For Your Business?
With so many different types of VoIP phones available, it can be difficult to know which one will fit in best with your company. For almost every business, the phone system in use is a vital part of the office. These days, it’s all about how your company communicates...
Tech Industry Trends Going Virtual in 2022
The Future of Tech Let’s admit it - most of us have spent way too much time online the last couple of years. Especially with many in-person activities being so limited due to the global pandemic. The balance between our real and virtual lives has surely been skewed....