CallHarbor Blog
Communication Trends to Lookout for in 2023
As 2022 draws to an end we can look at the topic of Communications and be sure about one thing: the trends and growth in this industry are continuously evolving. With work culture and the need of businesses staying connected both internally and externally being...
CallHarbor Awarded 2022 Unified Communications Excellence Award
CallHarbor is excited to announce that we have received the 2022 Unified Communications Excellence Award from INTERNET TELEPHONY Magazine. We are continuously working on our UCaaS offering to create a reliable and inclusive product for our customers. Receiving awards...
Closing Out the Year With New Features & Updates
CallHarbor is constantly looking for ways to improve our solution. We aim to have the latest and greatest when it comes to our offerings, our service, and our platform. This November, we added some new updates and new features to our platform, to give you an even more...
Using Automation & Integration to Enhance the Customer Experience
The use of automation in businesses is growing. Findings by McKinsey say that more companies are pursuing automation now than two years ago. Each year, the yearn for automation gets deeper. Two-thirds of the respondents say that their organizations are at least...
The Importance of Business Communication
Communication In the modern world we live in comes in many different forms, such as email, text, and phone calls. When used effectively, communication is a pillar within your business. From your team's communication to the communication with your customers and...
CallHarbor Awarded 2022 INTERNET TELEPHONY Hosted VoIP Excellence Award
For the sixth year in a row, CallHarbor has been honored to win the INTERNET TELEPHONY Hosted VoIP Excellence Award. The INTERNET TELEPHONY Hosted VoIP Excellence Award honors services that have demonstrated innovation, unique features, quality & reliability of...
Developing an Effective Customer Service Strategy
A customer service strategy is a thorough and comprehensive plan to handle any customer interaction that might come up. It lets you provide a consistent customer experience throughout the customer journey. A customer service strategy is different than a customer...
Tips for Succeeding in a Fully Remote Position
Statistics on remote workers reveal that more than 4.7 million people work remotely at least half the time in the United States. This number has skyrocketed since the beginning of the pandemic. Not only is it safer for people to work from home as different Covid-19...
3 Ways UCaaS Benefits the Retail Industry
Unified Communications as a Service (UCaaS) is quickly becoming an essential business model in the retail sector. It helps companies streamline internal communications along with external engagement to stay on top of important business aspects, such as staffing...
CallHarbor: Service Provider of the Year
On Thursday July 28, 2022 CallHarbor attended an amazing Open House event put on by our trusted partner, Global Telecom Solutions (GTS). GTS is a professional consulting firm that specializes in cost optimization and extraordinary customer service for...
CallHarbor Receives UC Product of the Year Award for Exceptional Innovation
TMC, a global, integrated media company helping clients build communities in print, in person and online, has awarded CallHarbor with the 2022 Unified Communications Product of the Year Award. CallHarbor's Unified Communications as a Service (UCaaS) gives...
The Benefits of UCaaS for Non-Profits
Believe it or not, the world of Unified Communications (UC) is growing at an incredible rate of 20.5% CAGR. For non-profit organizations, incorporating UC into their daily communication strategies is crucial in today's ever-changing work environment. With...
5 Ways a VoIP Phone System Can Help Your Small Business Look Bigger
If you’re a small business with a limited budget, it can be challenging to convince potential clients that you can satisfy their needs. The size of your company can affect potential business, so it makes sense to look big even when you aren’t. Voice over IP phone...
5 Reasons for Businesses to Invest in Work from Home Technology
Since the coronavirus pandemic changed our lives nearly two years ago, working from home has become the new normal for millions of workers around the world, and will change the way companies do business for years to come. Even with the pandemic under control,...
Why a Cloud Call Center is Better than On-Premise
When an organization decides to set up its own contact center solutions, one of the most important considerations to keep in mind is whether to choose an on-premise contact center solution or a cloud-based call center. With so much conflicting information out there,...
3 Ways to Monitor Calls: Listen, Whisper & Barge
Gone are the days when supervisors had to monitor live calls by sitting next to their employees and listening to them as they interacted with callers. Thanks to new age call monitoring software, supervisors are able to monitor both live and recorded calls without...
6 Reasons a Toll Free Number Can Benefit Your Business
Toll free numbers (most commonly 800, 888, 877, 866, 855, and 844 numbers) convey an image and convenience beyond what a regular business phone number can provide. According to the FCC, “Toll free numbers are telephone numbers with distinct three-digit codes that...
What is Unified Communications as a Service (UCaaS)?
You might not know it, but you're likely already using communications from the Cloud, also known as UCaaS, on a daily basis. UCaaS is an approach to communications technology that involves combining many different communication methods into one...