CallHarbor Blog
4 Tips for Great Email Etiquette
Email is a great way to connect and check in with customers, potential clients, your team, and many others. It's convenient, quick, reliable, mobile, and everyone has it. The only problem, however, is that unlike phone and video-based communication, email leaves a lot...
The 411 on Call Routing
When thinking about the most important aspects of a cloud communication system, call routing might not be the first thing you think of. However, when inbound calls aren't handled well or are handled incorrectly, it can become a much bigger problem. For a business...
Common VoIP Concerns – Debunked
The modern business world demands a global approach to communications. This is why many companies have made the smart switch to Voice over Internet Protocol, or VoIP. It allows them to connect with stakeholders, staff members, and customers worldwide. Not only...
Top Benefits of Working From Anywhere
Having the ability to work from anywhere is a huge advantage in the work world, and proves to CallHarbor's value of mobility. There are many benefits to being able to work from outside of the office - extending from employers to employees alike. Employee Satisfaction...
How Does VoIP Work?
Voice over Internet Protocol, or VoIP, is quite literally our specialty at CallHarbor. Simply put, VoIP refers to making phone calls over the internet instead of a regular landline or a mobile network. It converts your voice to a digital signal, compresses it, and...
5 Reasons Video Meetings Are More Effective
In a world where working from outside the office is becoming increasingly popular, many workers turn to video conferencing as an easy and efficient way to "meet." Even when working from the office, but in different locations, video conferencing is a great way to keep...
Phasing out Plain Old Telephone Service (POTS)
Out with the old and in with the new. Humans are consuming and generating more data than ever before, which is requiring businesses to make better data decisions. The analog era is coming to an end. Businesses and homes alike are looking for cheaper, more reliable,...
How to Avoid Common Phone Scams
The best part about today's phone systems is how easy and accessible they are from everywhere. The worst, is the annoying scam phone calls and phishing attempts that seem to come through almost every day. Cloud-based phone systems are innovative, easy to use, and can...
Productivity Tips from Experts
It has happened to all of us - you're sitting there plugging away at your work, when all of a sudden, your productivity levels plummet. It's part of being a human. We've compiled a quick and easy to read list of productivity tips from a few different experts that put...
UCaaS: Simplicity as a Service
UCaaS, or Unified Communications as a Service, is just one of the many “as a service” models to emerge in the marketplace in recent years, growing alongside cloud computing. Through the cloud, UCaaS simplifies the deployment and management of communication strategies....
10 Important Customer Service Metrics to Track
Measuring and keeping track of your customer metrics is an important way to regularly check in on the efficiency of your support team. It's a steady key performance indicator that is integral to your business' success. In this post, we will go over 10 important...
Tips & Tricks to Successfully Work from Anywhere
CallHarbor's unified communications make it easy for you to work from anywhere. The not-so-easy part is staying focused and on task while working from somewhere other than your office. Don't worry, CallHarbor is here for you, offering these great tips and tricks to...
What is Find Me, Follow Me?
If you are new to the VoIP scene, or if you just aren't familiar with the lingo, you might not know what Find Me, Follow Me is, or why it is such an important feature to have. Research has found that 77% of small businesses feel that Find Me, Follow Me is a top VoIP...