CallHarbor Blog
Industry Article: VoIP for Car Dealerships
When it comes to making a sale, strong communication skills are everything! Especially if you are working sales for car dealerships, where the competition is not scarce. With so many options, you have to really work hard to sell your product, and prove to customers...
Benefits of a Browser-Based Video Conference Platform
CallHarbor recently re-launched our video conference platform. It's more robust and more integrated than ever! Even more than that, it's a browser-based video conferencing platform. This means you don't have to spend time rushing to download a specific platform before...
$46 Billion UCaaS Market & Why It Will Triple In 5 Years
Unified Communications as a Service (UCaaS) stands as one of the fastest-growing markets. These technologies underpin the voice and messaging infrastructure used by millions of people daily. Unified Communications has become the norm for small, medium, and large...
4 Perks To Offer Remote Workers
The number of remote workers has steadily increased over the last decade, but the recent pandemic has put the growth of the remote workforce into overdrive. While this transformation to virtual working has enabled many businesses to remain productive during very...
3 Ways UCaaS Leads to Better Customer Service Solutions
The digital transformation of the business world continues. The switch to VoIP is allowing customer service managers to lead their teams from anywhere. Cloud-based platforms improves how contact and call centers work. They create better customer service solutions that...
VoIP & HIPAA Compliance
The HIPAA (Health Insurance Portability and Accountability Act of 1996) is perhaps the most important piece of data legislation for companies in the health insurance space. Businesses covered by HIPAA are required to take certain precautions when holding or...
Unified Communications: Work from One Browser
Reflecting on the past year, we've been able to see a huge adoption of remote work technology. Across all types of organizations and industries, remote work technology is shaping how well companies can do business during unprecedented times. Though there are many...
5 Myths About Switching to Cloud From On-Premise PBX
We've done plenty of research and blogging on hybrid work and what it entails. Hybrid work is truly the future, as employees spend less time in the office and more time working remotely. On-premise communication systems do not offer the flexibility to support a...
3 Reasons You Need The Cloud for Hybrid Work
The Cloud is continuously growing. Though it was growing at a steady rate before, the pandemic caused it to start ramping up even more. Businesses that already had their communication systems on the cloud were at a huge advantage when the world shutdown. They were...
Benefits of Using Enhanced eFax
Sending and receiving faxes are still widely used in many industries. Especially in industries such as the medical field and real estate, faxing is still very much alive and well. eFax has been a huge advantage for companies that send a lot of faxes. Especially in the...
VoIP for Seasonal & Growing Organizations
All businesses and organizations value scalability. You want to know that when you grow, your phone system is going to be able to flawlessly grow with you. For seasonal and growing businesses, the need for scalability is even more paramount. For businesses that see...
VoIP QoS & How It Improves Your Call Quality
Quality of Service (QoS) can solve a lot of headaches that come with VoIP technology. For the end user, large delays are burdensome and can cause bad echoes. It’s hard to have a working conversation with too large delays. You keep interrupting each other. Jitter...
The ROI of Unified Communications
Sometimes it makes sense to keep your old solution, and simply add on new services that fit your needs. However, with unified communications, this is not the case. Many businesses throw away a lot of money every year by paying too many businesses to give them too many...
Tips For Keeping Customers Informed During Emergencies
Businesses that close or change their schedules in an emergency are often left in the dust with their plain old telephone service lines. With an easy to use and easy to update VoIP system, you'll be able to keep your customers in the loop. Whether you are redirecting...
What is IVR Call Flow? Benefits & Features
Interactive voice response (IVR) is technology that allows humans to interact with a computer-operated phone system. In telecommunications, IVR allows customers to interact with a company’s host system through a phone keypad or by speech recognition. The caller will...
Skill-Based Routing & Why It Benefits Customers
Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centers. The need for skills-based routing has arisen...
Managing Your Phone Service Without Tech Experience
When we tell our customers how easy it is to manage their phone system, they seem hesitant. “We don’t have anyone in our office who knows how to manage a business phone system.” or "We don't have anyone with that kind of technological experience." We always tell our...
Why Your UCaaS Network Matters
Similar to how a real estate agent's mantra is “location, location, location,” cloud telephony has a mantra of “network, network, network.” The network determines the underlying success or failure of any application running across the WAN, including voice. When it...