CallHarbor Blog
3 Reasons You Need The Cloud for Hybrid Work
The Cloud is continuously growing. Though it was growing at a steady rate before, the pandemic caused it to start ramping up even more. Businesses that already had their communication systems on the cloud were at a huge advantage when the world shutdown. They were...
Benefits of Using Enhanced eFax
Sending and receiving faxes are still widely used in many industries. Especially in industries such as the medical field and real estate, faxing is still very much alive and well. eFax has been a huge advantage for companies that send a lot of faxes. Especially in the...
VoIP for Seasonal & Growing Organizations
All businesses and organizations value scalability. You want to know that when you grow, your phone system is going to be able to flawlessly grow with you. For seasonal and growing businesses, the need for scalability is even more paramount. For businesses that see...
VoIP QoS & How It Improves Your Call Quality
Quality of Service (QoS) can solve a lot of headaches that come with VoIP technology. For the end user, large delays are burdensome and can cause bad echoes. It’s hard to have a working conversation with too large delays. You keep interrupting each other. Jitter...
The ROI of Unified Communications
Sometimes it makes sense to keep your old solution, and simply add on new services that fit your needs. However, with unified communications, this is not the case. Many businesses throw away a lot of money every year by paying too many businesses to give them too many...
Tips For Keeping Customers Informed During Emergencies
Businesses that close or change their schedules in an emergency are often left in the dust with their plain old telephone service lines. With an easy to use and easy to update VoIP system, you'll be able to keep your customers in the loop. Whether you are redirecting...
What is IVR Call Flow? Benefits & Features
Interactive voice response (IVR) is technology that allows humans to interact with a computer-operated phone system. In telecommunications, IVR allows customers to interact with a company’s host system through a phone keypad or by speech recognition. The caller will...
Skill-Based Routing & Why It Benefits Customers
Skill-based routing (SBR) is a call-assignment strategy call centers use to assign incoming calls to the most suitable agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centers. The need for skills-based routing has arisen...
Managing Your Phone Service Without Tech Experience
When we tell our customers how easy it is to manage their phone system, they seem hesitant. “We don’t have anyone in our office who knows how to manage a business phone system.” or "We don't have anyone with that kind of technological experience." We always tell our...
Why Your UCaaS Network Matters
Similar to how a real estate agent's mantra is “location, location, location,” cloud telephony has a mantra of “network, network, network.” The network determines the underlying success or failure of any application running across the WAN, including voice. When it...
How to Present a Phone System Upgrade
Being on an old, unreliable, outdated phone system is awful. It's even worse when you are not in the position to make the change yourself. Sometimes the ones who utilize the phones the most, are not the decision makers within the company. This in an issue because they...
4 Reasons to Move to the Cloud
A big topic over the past year has been the cloud. Though the cloud has been around for a while, its popularity has driven up in the past year due to the more pressing importance of workplace flexibility. If you are wondering whether you should move your business...
Industry Article: VoIP for Government Agencies
Government and state institutions have a lot of responsibility. Between maintaining social programs and enforcing new policies, or simply answering inquiries from citizens and the media, these institutions and agencies don't have time to be worrying about their...
Desk Phones & Web Softphones: Pros and Cons
When switching over to a VoIP business phone solution, customers are always overjoyed with the newfound versatility and flexibility. We give our customers multiple options as far as their phone preferences. With desk phone options, web softphone capabilities, and an...
Everything You Need to Know About Number Porting
When changing business phone service providers, you have two options. You can get a new phone number through your new provider, or you can port over the same number from your old provider to your new provider. Almost all businesses choose the latter, because you don't...
The Guide to Anywhere Working: 4 Critical Elements
The workforce transformed in 2020. It brought up many challenges, but also many potential benefits for the employees and employers willing to adapt. Will Richards, Senior Territory Channel Manager at GoTo LogMeIn gave a great virtual presentation at the UC Summit...
6 Ways to Stay Connected to VoIP During a Power Outage
One of the biggest concerns potential customer have about switching to an internet-based phone system is: "What will my business do if our internet goes down?" Though this is a very real concern, as your VoIP provider, we would never leave you in the dust. We know you...
8 Call Tracking Analytics You Should Track in 2021
2020 brought us a lot of technological advances and new normals. Although technology is constantly changing and adapting, phone calls remain a top-tier level of communication. Many organizations are adding business communication solutions such as SMS and live...