The Cloud is continuously growing. Though it was growing at a steady rate before, the pandemic caused it to start ramping up even more. Businesses that already had their communication systems on the cloud were at a huge advantage when the world shutdown. They were able to continue working almost as normal, with little adjustment. Businesses with on-premises systems lacked the flexibility to shift to remote work when they needed to. This caused less collaboration, more silos, and staggering recovery.
Cloud investments are continuously growing
Gartner estimates that worldwide spending on cloud services will grow to $304.9 billion in 2021, an 18.4% increase over 2020 investment levels. By 2025, it’s anticipated that the cloud market will skyrocket to $832.1 billion. We know that it isn’t a coincidence that this investment surge comes alongside the COVID-19 pandemic. Last year’s lockdowns and travel restrictions illuminated vulnerabilities businesses face when they rely on old models for critical services. This is especially true where communications are concerned.
We are inching towards a hybrid future of work. With this is mind, having the right communications is a key differentiator. Here are a few reasons why you should be using the cloud for hybrid work:
Only 5% of companies are fully bringing back office work
Even with vaccines rolling out and some places getting back to a more normal workday, many organizations are not. A lot of companies have seen how productive and successful working remotely can be, and are not in a rush to get back to the office. Either way, organizations are nailing down plans for if/when they want to return to the office. Many like the option of offering hybrid working.
For many organizations, a full return is unlikely. Only 5% of companies say they’ll fully bring back office-based work even when things go back to normal. Most businesses are enjoying their flexible workplace and are seeing how happy their employees are. “Flexible workplace” means giving employees the options to work remotely or from the office, also offering a mix of the two. This means these employees will need to have access to their emails, their phone numbers, their contact lists, their text messages with clients, and their faxing.
Check out our blog article on Work from Anywhere vs. Work from Home for more on flexible work.
The Cloud gives you mobility without compromising on quality
It doesn’t matter if you are taking a call from the office, from home, or on the road, a bad connection makes collaboration near impossible. The cloud offers end-to-end network visibility, giving IT the ability to monitor the performance of communications tools, troubleshoot issues, and access user preferences and features from anywhere. If a call is dropped or an employee reports poor call quality, our team can access call logging and QoS (Quality of Service) to look into and resolve the issue.
You will be much more prepared for emergencies
As we’ve seen in the past year, unsuspecting weather, illnesses, and more can put your business through the loop. Just because we’re coming out of one crisis doesn’t mean we’re not vulnerable to another. If anything, as unexpected events like the recent power outages highlight, business continuity planning is a strategic exercise that organizations can’t afford to overlook.
The nature of cloud communications makes businesses more resilient to disruption. Unlike on-premises communications, cloud communications are housed and managed remotely. They’re not subject to the regional physical vulnerabilities of any one location and don’t need to be physically managed. This means that if your business faces an unexpected crisis, you retain the ability to respond quickly and flexibly—turning on emergency messaging or rerouting calls to other offices—in order to maintain operations and reduce the fallout.
It seems more and more clearer why businesses are moving to the cloud. Some organizations still have concerns that can stand in the way of embracing cloud communications. They think that the new installation, downtime during port over, and training employees will all be daunting. CallHarbor makes the switch easy. We provide free on-site training and free on-site installation, and you will experience zero downtime during your porting process. The time to switch is now!