Mar 8, 2024 | DE&I, Technology
In celebration of International Women’s Day on March 8, we’ve taken the opportunity to hear from our teammates about their experiences and perspectives as women in the tech. By highlighting these insights, we aim to provide perspective to inspire and empower...
Feb 22, 2024 | Security, VoIP
VoIP enables phone calls over the internet instead of traditional phone lines, offering businesses and users a secure communication option. Encryption plays a key role in VoIP security, converting audio into encrypted digital data during transmission, preventing...
Feb 1, 2024 | DE&I, Technology, VoIP
Voice over Internet Protocol (VoIP) uses a phone system to make and receive calls through an internet connection rather than traditional landlines. If you have an internet connection, you can call anyone without the need for traditional, local phone service or...
Jan 25, 2024 | Customer Service, Remote Work
Remote work has permanently changed how call centers operate—and there’s no going back. Today’s call center agents aren’t limited to traditional office floors. They’re supporting customers from home offices, co-working spaces, and locations across the globe. While...
