In today’s fast-moving business environment, Unified Communications as a Service (UCaaS) is no longer a nice-to-have—it’s a core operational tool. Voice, messaging, collaboration, and analytics all need to work together seamlessly to support productivity and customer experience. Yet many UCaaS providers advertise low base pricing, only to nickel-and-dime businesses for features that are essential to day-to-day operations.
At CallHarbor, we believe UCaaS pricing should be transparent and predictable. That’s why our platform is built around an all-inclusive model. Features that competitors often lock behind premium tiers or add-on fees are included as standard with our basic user—so your business gets the functionality it needs without surprise costs.
Below is a closer look at some of the high-value features CallHarbor includes at no additional charge.
Call Recording
Call recording plays a critical role in training, quality assurance, dispute resolution, and regulatory compliance. Sales teams use recordings to refine their approach, support teams rely on them to resolve issues accurately, and managers use them to coach more effectively.
Many UCaaS providers treat call recording as a premium feature. CallHarbor includes call recording as part of our standard offering, allowing you to securely record, store, and review calls without paying extra. This ensures your team always has access to the insights they need to improve performance and maintain accountability.
Storage options:
- CallHarbor stores your recordings with 30 days of retention for free
- Connect your storage (i.e. AWS Glacier, Oracle Cloud, Wasabi, and more) for free
Call Center / Reporting & Analytics
Visibility into call activity is essential for managing performance, improving customer experience, and making data-driven decisions. CallHarbor includes robust call center reporting and analytics tools that many providers reserve for premium tiers.
With our platform, managers gain access to detailed call reports covering call volume, wait times, abandoned calls, agent activity, and more. Automated email reports can be scheduled to deliver insights directly to your inbox, while our live analytics dashboard and wallboard provide real-time visibility into queue performance and agent status. These tools empower teams to react quickly, optimize staffing, and continuously improve service levels—without added reporting fees.
Unlimited Call Queues
High call volume shouldn’t mean poor customer experience. Call queues help organize inbound calls, reduce abandoned calls, and ensure customers are handled in a fair and efficient order.
While some providers charge per queue or restrict this feature to call center plans, CallHarbor includes unlimited call queues with our basic users. Whether you’re managing a small office or a high-volume department, you can design call flows that scale with your business and keep customers from falling through the cracks.
Unlimited Auto Attendants
Auto attendants are the front door to your business, helping route callers quickly and professionally. CallHarbor includes unlimited auto attendants, allowing you to create flexible call routing menus for departments, locations, or after-hours needs.
Many providers limit the number of auto attendants or charge per menu. With CallHarbor, you can design and update call flows as often as needed—without worrying about usage limits or additional fees.
Music on Hold with Queue Announcements
Music on hold does more than fill silence—it sets expectations and improves the caller experience. CallHarbor’s music on hold capabilities go a step further by allowing callers to hear their place in line and estimated wait time.
These announcements help reduce frustration, lower call abandonment rates, and keep callers informed while they wait. Features like these are often bundled into higher-cost call center packages elsewhere, but CallHarbor includes them to help businesses deliver a more transparent and professional customer experience.
Advanced Call Monitoring (Listen, Whisper, Barge)
Advanced call monitoring is a game-changer for coaching and quality control because it provides businesses with unparalleled tools for improving call quality, enhancing team performance, and elevating customer satisfaction. CallHarbor enables supervisors to:
- Listen: Monitor live calls without interrupting.
- Whisper: Privately provide feedback to team members during a call.
- Barge: Join a call when necessary to assist or address issues directly.
These capabilities are often reserved for higher-priced plans elsewhere, but CallHarbor includes them as standard—giving leaders the tools they need to train confidently and intervene when it matters most.
Mobile App / CallHarborUC
Modern workforces are increasingly mobile and remote. Employees need to stay connected without sacrificing professionalism or functionality.
CallHarbor’s mobile app allows users to make and receive business calls, access voicemails, manage presence, and stay connected to their team from anywhere—all while keeping personal and business communications separate. There are no additional licenses or fees required, making it easy to support flexible work without extra cost.
Webphone & Desktop App
A modern UCaaS solution should meet users where they work—on their computers. CallHarbor’s webphone and desktop applications allow users to make and receive calls directly from their browser or desktop, with no desk phone required.
Users can manage calls, transfer, hold, view presence, and access voicemail from an intuitive interface, making it ideal for remote, hybrid, and in-office employees alike. While many providers charge extra for softphone access, CallHarbor includes web and desktop calling as part of our standard user experience.
CRM Integrations
Your phone system should work hand-in-hand with your CRM. CallHarbor offers free CRM integrations with select platforms, enabling click-to-call functionality, screen pops, and automatic call logging*.
These integrations help sales and support teams save time, reduce manual data entry, and maintain accurate customer records. By including CRM connectivity at no additional cost (for supported CRMs), CallHarbor ensures your communications data enhances—not complicates—your existing workflows.
Supported CRM Integrations for FREE: Accelo, Active Campaign, Allstate eAgent, Autotask 15, ConnectWise, ConnectWise Contacts, Copper CRM, Dealer Socket, Drift, Dynamics, eAgent, eLead One, Facebook, Fresh Desk, Gingr CTFD, Gmail, Google, Google Contacts, HubSpot*, Infusionsoft, Insightly CRM, Kayako, LeadMaster, LeadMaster CRM, LionDesk, MarketSharp, NetSuite, Nutshell, Pipedrive*, PIPL Search, Propertyware, RedTail*, Salesforce*, Smart Background Check, Spokeo, Stripe, Trello, US Phone Book, Vtiger KF, WhitePages, Yahoo, Zoho*
Additional advanced CRM integrations are available as an add-on product
Conference Bridging
Collaboration is essential for productivity, whether it’s internal meetings, client discussions, or multi-party coordination. Conference bridging enables multiple participants to join a single call using a dedicated dial-in number.
While many UCaaS providers treat conferencing as an add-on, CallHarbor includes conference bridging in our basic user package. This allows teams to collaborate efficiently without worrying about usage limits or unexpected charges.
Dedicated 24/7 US-Based Support
Technology is only as good as the support behind it. When issues arise, businesses need fast, knowledgeable assistance—not automated runarounds or costly support plans.
CallHarbor provides 24/7 U.S.-based support to every customer, included at no additional cost. From onboarding and installation to troubleshooting and optimization, our team is always available to help ensure your system runs smoothly. Support isn’t an upsell—it’s a promise. With no tiers and no costs associated with our Support, you can rest assured that we’ve got your back, no matter how big or small your company is.
Onsite Installation & Training
A successful UCaaS deployment goes beyond software—it requires proper setup and user adoption. CallHarbor includes free onsite installation and training for businesses with 10+ phones to ensure your system is configured correctly from day one.
Our team works directly with your staff to install equipment, configure call flows, and train users on best practices. This hands-on approach helps minimize downtime, accelerate adoption, and ensure your team gets maximum value from the platform—without costly professional service charges.
Why Choose CallHarbor?
CallHarbor’s all-inclusive UCaaS model is designed to eliminate hidden fees, simplify budgeting, and deliver real value. By bundling critical features into our standard offering, we help businesses:
- Operate more efficiently
- Deliver better customer experiences
- Train & manage team effectively
- Scale communications without escalating costs
With CallHarbor, what you see is what you get—enterprise-grade features, transparent pricing, and dependable support.
Ready to experience a UCaaS platform built around value instead of add-ons? Contact CallHarbor today to learn more about our all-inclusive solution.