In today’s fast-paced technological landscape, Managed Service Providers (MSP) and IT professionals are expected to deliver cutting-edge solutions that empower their clients while staying ahead of their competition. The demand for seamless communication, efficient operations, and superior customer experience continues to rise, making it essential for MSPs to partner with the right providers to grow their business.
CallHarbor is here to help. Our comprehensive VoIP and Unified Communications (UC) solutions are specifically designed to empower MSPs and IT providers. By enhancing your service offerings, streamlining operations, and boosting client satisfaction, CallHarbor gives you the tools and resources you need to stand out in a competitive industry.
Here’s how CallHarbor provides the support and resources MSPs and IT providers need to succeed:
A Full Suite of Unified Communications
CallHarbor’s all-in-one Unified Communications as a Service (UCaaS) platform delivers seamless communication experiences for businesses of all sizes. By offering voice, video, messaging, and collaboration tools under a single, reliable platform, MSPs can easily provide clients with solutions that enhance productivity and connectivity.
Our platform includes FREE powerful features such as:
- Call Recording: Ensure compliance & improve performance through detailed call records
- Voicemail to Email w/ Transcription: Save time with voicemail to email, and automated transcriptions of your messages
- Advanced Call Monitoring: Provide training & improve service quality with Listen, Whisper & Barge
These enterprise-grade tools enable MSPs to deliver value to their clients while ensuring that communication systems are secure, scalable, and easy to manage.
Recurring Revenue Opportunities
CallHarbor isn’t just a solutions provider; we’re your partner in profitability. Partnering with CallHarbor unlocks lucrative revenue streams for MSPs and IT providers. Through our robust partnership program, MSPs earn evergreen commissions and competitive SPIFFs on every sale. This recurring income model ensures steady, predictable revenue, allowing you to focus on scaling your business rather than chasing new deals.
Savvy Partner Portal
We’ve built an intuitive, user-friendly Partner Portal designed to help MSPs manage and grow their partnerships with ease. Our portal includes:
- Access to training modules and the ability to get CallHarbor Certified
- Deal registration for tracking & protecting your leads
- Co-branded marketing collateral to help you promote CallHarbor’s solution to your clients
- Pipeline visibility to monitor progress and forecast revenue
- Updates, quick links, and sales materials all in one place
The Partner Portal ensures you have everything you need to succeed. Becoming CallHarbor Certified also grants you exclusive SPIFF offerings, a dedicated Channel Manager, and more.
Hands-Off Sales & Onboarding Processes
Managing complex sales and installation processes can be time-consuming, but with CallHarbor, MSPs can leave the heavy lifting to us. Our team of experts handle:
- Quoting & Demo: Our skilled Sales team will handle the quoting process, the demo process, and everything in between. We become a true resource for the client to make sure they feel comfortable with the decision-making process.
- Onboarding: Our talented Onboarding team handles the implementation process from A to Z. We make sure that all information is accounted for, that numbers are ported properly, and that new clients are seamlessly introduced and trained on our platform.
- Deployment: From system set up to advanced configurations, we ensure every implementation is smooth and efficient. Our Onboarding team also provides FREE onsite installation and training.
- Ongoing Support: CallHarbor stays involved post-sale to ensure client satisfaction. Our 24/7 US-based support is something to write home about.
Though our 24/7 Support team has it covered, partners can get access to our easy-to-use online management portal, empowering MSPs to monitor and manage client systems without the need for constant intervention.
24/7 World-Class Customer Support
For MSPs & IT companies, having a reliable partner is more than a convenience—it’s a necessity. When your clients rely on you to maintain seamless operations, quick and dependable support can make all the difference. That’s why CallHarbor is committed to delivering world-class customer service that MSPs and their clients can count on at any time.
At the heart of our commitment is our 24/7 US-based support team. Unlike other providers that outsource their customer service, we keep our support team in-house, ensuring that every inquiry is handled by knowledgeable & trained professionals who are intimately familiar with our platform and solutions. Whether it’s 2 PM or 2 AM, we’re always available to troubleshoot, provide guidance, and resolve issues promptly, minimizing downtime for your clients and reducing stress for your team.
One of the hallmarks of our customer service approach is our dedication to first-call resolution. We understand how valuable your time is, and we work tirelessly to resolve most issues during the initial point of contact. This not only streamlines operations but also builds confidence in your clients, who see firsthand how efficiently their concerns are addressed. With CallHarbor by your side, you can focus on growing your business, knowing that we’re here to support both you and your clients.
Customized Solutions for Every Client
No two businesses are the same, and their communication needs are just as unique as their operations. At CallHarbor, we understand that a one-size-fits-all approach simply doesn’t work in today’s dynamic business landscape. That’s why our platform is designed with flexibility at its core, empowering MSPs to craft tailored solutions that perfectly align with the individual goals and challenges of each client.
Whether you’re working with a small startup looking for a cost-effective solution to streamline its communications or a large enterprise seeking advanced features to support a sprawling workforce, CallHarbor’s customizable platform has you covered. With scalable options, you can start small and grow alongside your clients, seamlessly adapting their communication systems as their businesses expand. Our solutions are built to evolve, ensuring that your clients are always equipped to meet their changing needs without disruption.
Beyond scalability, CallHarbor’s feature-rich platform makes it easy to address specific requirements unique to different industries or operational objectives. From robust call recording capabilities for compliance-driven sectors to seamless collaboration tools for teams working across multiple locations, our solutions are as diverse as the businesses you serve.
Future-Ready Technology
Staying ahead in the IT landscape requires innovation. CallHarbor continuously evolves our offerings to include the latest advancements in communication technology, such as:
- CallHarborAI features including Sentiment Analysis and Call Transcription
- Call Summarization & Topic Detection (coming soon, Q1 2025)
- Advanced Analytics including email reports & our Live Analytics Dashboard
- Integrations with emerging collaboration platforms and CRMs
By partnering with CallHarbor, you can provide cutting-edge solutions that keep your clients coming back.
Ready to Grow Your Business?
Partnering with CallHarbor gives MSPs and IT providers a powerful edge in the competitive IT landscape. With a proven track record of reliability, unmatched customer support, and revenue-generating opportunities, we’re committed to helping you succeed.
Let CallHarbor empower you to expand your service offerings, increase client satisfaction, and achieve sustainable growth. Contact us today to learn more about how we can support your business—and let’s build a stronger future together!