Apr 18, 2022 | Customer Service, Tips & Tricks
Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected to an agent, or sometimes they hang up during the call while...
Apr 5, 2022 | Industry, UCaaS, VoIP
Having the right phone system can help businesses maintain valuable customer relationships and ensure that employees are able to excel in their services in every way possible. Financial institutions such as banks, investment firms, credit unions, and stock brokerages...
Mar 18, 2022 | Customer Service, Tips & Tricks
Customer response time is defined as the total time taken by your support team to first respond to a customer query. Whether you run an established business or a startup, the quality and speed in which you provide customer service can make or break your business. Fast...
