When it comes to making a sale, strong communication skills are everything! Especially if you are working sales for car dealerships, where the competition is not scarce. With so many options, you have to really work hard to sell your product, and prove to customers that you are the best. You cannot be the best if your business phone system doesn’t allow you to be. Your phone system could be the difference between a sale and a lost opportunity.
Whether it’s answering inquiries or sending sales quotes and reminders, using a robust VoIP phone system can help to deliver exceptional customer service. It only makes sense for car dealerships to invest in a VoIP phone system to help them efficiently manage the flow of information across multiple locations. With site management in our customer portal, and features for recording and tracking, your team will stay on top of their sales.
How Can Car Dealerships Benefit from Using a VoIP System?
VoIP can help car dealers manage the flow of information and improve communication. Many companies find VoIP enhances their operational workflow and increases customer service.
A VoIP phone solution can enhance communications and improve workflow in the following ways:
- Converting calls to sales by tracking inquiry calls & having sales staff to follow up with prospects.
- Managing high call volumes & enhancing caller experience through auto-attendants, marketing/music on hold, call routing, SMS options, and more.
- Controlling marketing expenses & enhancing advertising strategies with the use call analytics, call reports, and call recording.
- Communicating more fluidly with the staff in multiple locations through inner-office chat, call conferencing, video conferencing, and hunt groups.
- Enhancing internal communications by providing car dealers with a way to utilize their business phone number from anywhere, with access to our free mobile app and web softphone.
Aside from these benefits, VoIP also can help manage multiple car dealership locations without any hassle. We fully support multiple location capabilities. As long as there is an Internet connection, you can easily manage the flow of information. Plus, if each location is tied together with the same service, you can chat extension to extension across multiple locations.
VoIP Helps Enhance Customer Service & Boost Employee Productivity
For customer service managers, the portability of their communication systems is key. It allows you to utilize a more robust team that can be based anywhere in the country. Agents can work remotely and use a VoIP phone service to resolve customer concerns and requests from wherever they are most productive. Read more about working from anywhere here.
A unique benefit of UCaaS is the ability to integrate all areas of communication into one place. Customers want to contact businesses on the channel of their choice. Using CallHarbor, requests can come in by email, by call, and by text. They can be routed to an available agent who is qualified to resolve their specific issue. CallHarbor also allows integration with existing CRM platforms and apps, such as Salesforce and Insightly. The centralization of communication helps to create better customer service solutions for teams of any size.
Being able to work where and when you are the most productive will boost your work ethic. It gives a flexible solution for people to choose what they want to work from. WFA employees prove to have higher productivity, according to Harvard Business School. They focused on patent examiners who switched from WFH to WFA. They found that the patent examiners had a 4.4 percent higher work output and a higher quality of work when they went to WFA. The improvements added up to an additional $1.3 billion annual value to the US economy.
Giving employees this solution by handing them more mobility options such as a laptop and a VoIP phone or mobile app will make them feel comfortable taking advantage of this opportunity.