CallHarbor Blog
Black Innovators in Technology
In this blog post we will highlight some of the Black inventors, developers and pioneers who play an important role in technological developments over the years, but are too often overlooked. As President Gerald Ford said in 1976 when he officially recognized Black...
Industry Article: VoIP for Retail
Retail workers can easily get inundated with phone calls asking about things such as hours & location, holiday specials, and more. VoIP for retail can make sure that a missed call doesn't end up as a missed sale. CallHarbor takes care of your phone solution, so...
The 5 Biggest Predictions of Cloud Communications
From artificial intelligence to the growing popularity of video conferencing, cloud communications is as prominent as ever. In this blog post, we've gathered five of the biggest predictions of the future of cloud communications. Let's take a look! 1. Artificial...
7 VoIP Terms Every Business Should Know
VoIP continues to get more and more popular. As it does, it seems like the list of related terms becomes never-ending. With so many different acronyms and terms to keep straight, it's easy to get lost in the jargon. Never fear, CallHarbor is here to break it down and...
5 Ways VoIP Improves Customer Service
With increasing competition, customer service is an extremely important differentiator of a business. When providing excellent customer service, you will create an opportunity to obtain loyal customers for a lifetime. A positive and healthy reputation can also help...
10 Useful VoIP Statistics for Small Business
The telecommunications industry has taken a 180 within the past couple of decades. An industry once dominated by landlines has seen a massive transition to VoIP for personal and business use. Landline use in businesses has been steadily decreasing since 2004 for a...
Advantages of Utilizing a Softphone
Softphones have revolutionized the way businesses communicate. Despite its name, a softphone is not a phone. Rather, it is the software of a desk phone, plus so much more. A softphone allows you to make internet-based calls from your computer, phone or tablet. The...
Integrating VoIP With Your CRM
The only thing more powerful than VoIP is the combination of VoIP and CRM integration. It is important for your business to be aware of VoIP's integration with your CRM in order to build versatility and customize workflow. Customer Relationship Management (CRM)...
4 Administrative Features to Use Today
A company's IT team carries a lot of responsibility when it comes to keeping the company up and running. As companies rely more and more on their digital tools, management of those tools become increasingly important. But not all companies have an IT team, and all of...
VoIP for the Holidays
For many businesses the holiday season can be hectic. From employees taking time off, changing hours of operation, planning holiday events and more, it can feel overwhelming. Often overlooked, a common issue during the holiday season is communication. It can be a...
Why Your Business Should Use VoIP
What is VoIP? VoIP stands for Voice over Internet Protocol. VoIP refers to the technology used in communicating calls and videos via an internet connection. Simply, VoIP is internet-based phone service. Rather than transmitting voice conversations through traditional...
Industry Article: VoIP for Medical Offices
Utilizing VoIP for medical offices means giving proper patient-staff communication. Communication is crucial in building stronger doctor-patient relationships. This is one of the reasons why a medical office needs a reliable phone system, such as CallHarbor's VoIP...
$65 Billion Internet Access Investment
Being fortunate enough to grow up with the internet access, it is oftentimes easy to forget not everybody has or had the same privilege. With the limitless amount of possibilities the internet has to offer, it is crucial to make sure as many people as possible are...
What You Need to Work from Home
While 2020 may have been considered the year of remote work, it is just the beginning. It is estimated that throughout 2021 and beyond, people will spend less time in the office and more time working from home. Forbes predicts that by 2025, an estimated 70% of the...
Important Benefits of UCaaS That YOU Should Know
UCaaS gives your business much more flexibility in how it communicates. Growing numbers of companies are changing the way they communicate, especially those making the transition to a fully remote or hybrid workforce, by switching to unified communications as a...
What Is Average Handle Time & How Can Your Team Lower It?
If you run a call center, you’re inundated with metrics to measure. This means you need to prioritize what your team should be measuring, and what call center agents need to target. When it comes to this prioritization, one of the most important metrics is average...
Device as a Service: CallHarbor’s Rental Hardware
With all of the "aaS" acronyms floating around the world of telecommunications, it can be confusing to keep them all straight. One that has become extremely popular is DaaS, or Device as a Service. When CallHarbor offers DaaS, we are allowing customers to rent their...
Why CallHarbor is a Great Google Voice Alternative
Many businesses use Google Voice, Google's VoIP offering, as an easy, cheap platform. It's nice for starter companies, growing companies, and companies that need a new number for free. Although Google Voice is a good alternative for companies who want no frills, it...