CallHarbor Blog
5 Ways To Tell You Need a Better Contact Center Solution
If your contact center solution fails to provide stellar customer experiences, there's a high chance you'll lose customers to other competitors. Out-of-date contact center software is one of the main reasons for failed customer experiences. Continuing to use old...
Women’s History Month: Women in Technology
During the month of March, we like to give a little extra attention to all of the amazing accomplishments of strong, determined women. Since 1987, the United States has formally recognized March as National Women’s History Month. Specifically, March 8th is recognized...
Debunking Common Myths About VoIP
VoIP is an industry leading platform that saves time and money, but some companies are still hesitant to make the switch. According to research, there are several popular reasons why some people won’t turn to VoIP. CallHarbor is here to debunk some of those common...
What Type of VoIP Telephone is Best For Your Business?
With so many different types of VoIP phones available, it can be difficult to know which one will fit in best with your company. For almost every business, the phone system in use is a vital part of the office. These days, it’s all about how your company communicates...
Tech Industry Trends Going Virtual in 2022
The Future of Tech Let’s admit it - most of us have spent way too much time online the last couple of years. Especially with many in-person activities being so limited due to the global pandemic. The balance between our real and virtual lives has surely been skewed....
Black Innovators in Technology
In this blog post we will highlight some of the Black inventors, developers and pioneers who play an important role in technological developments over the years, but are too often overlooked. As President Gerald Ford said in 1976 when he officially recognized Black...
Industry Article: VoIP for Retail
Retail workers can easily get inundated with phone calls asking about things such as hours & location, holiday specials, and more. VoIP for retail can make sure that a missed call doesn't end up as a missed sale. CallHarbor takes care of your phone solution, so...
The 5 Biggest Predictions of Cloud Communications
From artificial intelligence to the growing popularity of video conferencing, cloud communications is as prominent as ever. In this blog post, we've gathered five of the biggest predictions of the future of cloud communications. Let's take a look! 1. Artificial...
7 VoIP Terms Every Business Should Know
VoIP continues to get more and more popular. As it does, it seems like the list of related terms becomes never-ending. With so many different acronyms and terms to keep straight, it's easy to get lost in the jargon. Never fear, CallHarbor is here to break it down and...
5 Ways VoIP Improves Customer Service
With increasing competition, customer service is an extremely important differentiator of a business. When providing excellent customer service, you will create an opportunity to obtain loyal customers for a lifetime. A positive and healthy reputation can also help...
10 Useful VoIP Statistics for Small Business
The telecommunications industry has taken a 180 within the past couple of decades. An industry once dominated by landlines has seen a massive transition to VoIP for personal and business use. Landline use in businesses has been steadily decreasing since 2004 for a...
Advantages of Utilizing a Softphone
Softphones have revolutionized the way businesses communicate. Despite its name, a softphone is not a phone. Rather, it is the software of a desk phone, plus so much more. A softphone allows you to make internet-based calls from your computer, phone or tablet. The...
Integrating VoIP With Your CRM
The only thing more powerful than VoIP is the combination of VoIP and CRM integration. It is important for your business to be aware of VoIP's integration with your CRM in order to build versatility and customize workflow. Customer Relationship Management (CRM)...
4 Administrative Features to Use Today
A company's IT team carries a lot of responsibility when it comes to keeping the company up and running. As companies rely more and more on their digital tools, management of those tools become increasingly important. But not all companies have an IT team, and all of...
VoIP for the Holidays
For many businesses the holiday season can be hectic. From employees taking time off, changing hours of operation, planning holiday events and more, it can feel overwhelming. Often overlooked, a common issue during the holiday season is communication. It can be a...
Why Your Business Should Use VoIP
What is VoIP? VoIP stands for Voice over Internet Protocol. VoIP refers to the technology used in communicating calls and videos via an internet connection. Simply, VoIP is internet-based phone service. Rather than transmitting voice conversations through traditional...
Industry Article: VoIP for Medical Offices
Utilizing VoIP for medical offices means giving proper patient-staff communication. Communication is crucial in building stronger doctor-patient relationships. This is one of the reasons why a medical office needs a reliable phone system, such as CallHarbor's VoIP...
$65 Billion Internet Access Investment
Being fortunate enough to grow up with the internet access, it is oftentimes easy to forget not everybody has or had the same privilege. With the limitless amount of possibilities the internet has to offer, it is crucial to make sure as many people as possible are...