CallHarbor Blog
6 Reasons You Shouldn’t Put Your Phone System on the Back Burner
Businesses replace their employee desktops or laptops about every five years. Mobile devices are replaced even more frequently than that, especially for companies that include employee-owned devices. So why do organizations hold onto old, outdated business phone...
What 2020 Has Taught Us About the Importance of Technology
The pandemic that we have been facing has amplified and highlighted the importance of technology in our lives. Thanks to modern technologies, we have been able to help reduce the spread of COVID-19 while also helping businesses stay open. Technology has truly played a...
Using a Web Softphone
A web softphone is a phone or feature for making telephone calls over the Internet using a computer rather than dedicated phone hardware. The softphone can be utilized through our internet web portal on a desktop, mobile device, or other computer, and also functions...
Helping Maintain a Healthy Work-Life Balance: For Employers
As someone who oversees a team, part of your job should be supporting and helping them maintain a healthy work-life balance. Especially lately, with the rise of remote working/flexible working, keeping up with a healthy balance is paramount for your employees....
Maintaining Work-Life Balance: For Employees
Maintaining a healthy work-life balance is very important for people in all job positions - but especially for those working remotely. As a remote employee, it can be easy to fall into working late, since you are already in the comfort of your own home and have access...
10 Answers to Your Questions About Tech
It's no surprise that with technology changing almost every single day, a lot of people have a difficult time keeping up with tech. Technology has the superb ability to amaze and baffle us at the same time. Whether you’re the tech-savvy friend that’s always answering...
How SMS & Chat Improve Your Customer Service
With smartphone usage so integrated into society, using SMS and texting to provide quality customer service is a no-brainer. It has become a great way to reach customers effectively. The customer experience that SMS provides is high quality, because communication is...
Women in Tech: Wise Words, Statistics, and More
The work, ideas, and influence that women bring to the world of tech can have a huge influence on companies, products, ideas, and coworkers. A research study by The National Center for Women & Information Technology showed that “gender diversity has specific...
Customer Service Goals for Small Businesses
As a small business ourselves, we know how important customer service is for you. Managing a small business means that you have to be more personal with your customer service. You are just selling to thousands of strangers online, you're selling in person and you are...
Making the Easy Switch to VoIP
VoIP is what CallHarbor does best. We know everything unified communications. VoIP phone systems can truly improve your business processes by simplifying your business workflow and giving your employees mobility and flexibility. You no longer have to settle for the...
The Importance of Time Management for Remote Employees
Time management is an important thing to master throughout life. It's useful to everyone, no matter their age, job, or skill level. Time management, though, is especially necessary for remote employees that don't have anyone physically watching over them. Finding...
5 Steps Towards Creating Work Flexibility
Working from home, remote work, flexible work, telecommuting - whatever you call it, it means the same thing. It is the ability to flexibly work from wherever is convenient for the employee, and it is popular. Having a flexible work environment is definitely a huge...
Using Video Conferencing Instead of Business Travel
If the world of remote working has shown us anything, it's that a lot of meetings actually are useless. Sometimes the process of getting up from your cubicle, traveling to the meeting space, getting everyone set up, conducting a meeting, then getting back to point A...
Less Talked About Benefits to Remote Work
We've covered a large amount of remote working benefits across multiple articles, and yet, there are still benefits you may not know about! When thinking about the benefits of remote work, work from home, and flexible work, people think of the same generic reasons:...
4 Remote Work Myths to Throw Away
For many people, the thought of remote work is accompanied by thoughts of sandy white beaches, sitting under a palm tree with your laptop and a cold drink. For almost 100% of remote workers, that's not the reality. (Although we wish it was!) The truth about remote...
How to Utilize Listen, Whisper, Barge
The CallHarbor Listen, Whisper, Barge feature, also known as call monitoring or Barge-Monitor-Whisper, is an included feature that allows office managers, supervisors, and team leads to monitor the phone conversations of an employee via the CallHarbor user portal....
What Is Telecommuting & Why Does It Matter?
Telecommuting, also called telework, teleworking, working from home, mobile work, remote work, and flexible workplace, is a work arrangement in which employees do not commute or travel to a central place of work, such as an office building, warehouse, or store. It's a...
Quick Tips for Managing a Remote Team
Whether remote work is a temporary solution or a normal day for you, "office work" isn’t restricted to a traditional office space anymore. With organization expanding and being given more unified communication options, they are also progressively embracing remote work...