CallHarbor Blog
10 Answers to Your Questions About Tech
It's no surprise that with technology changing almost every single day, a lot of people have a difficult time keeping up with tech. Technology has the superb ability to amaze and baffle us at the same time. Whether you’re the tech-savvy friend that’s always answering...
How SMS & Chat Improve Your Customer Service
With smartphone usage so integrated into society, using SMS and texting to provide quality customer service is a no-brainer. It has become a great way to reach customers effectively. The customer experience that SMS provides is high quality, because communication is...
Women in Tech: Wise Words, Statistics, and More
The work, ideas, and influence that women bring to the world of tech can have a huge influence on companies, products, ideas, and coworkers. A research study by The National Center for Women & Information Technology showed that “gender diversity has specific...
Customer Service Goals for Small Businesses
As a small business ourselves, we know how important customer service is for you. Managing a small business means that you have to be more personal with your customer service. You are just selling to thousands of strangers online, you're selling in person and you are...
Making the Easy Switch to VoIP
VoIP is what CallHarbor does best. We know everything unified communications. VoIP phone systems can truly improve your business processes by simplifying your business workflow and giving your employees mobility and flexibility. You no longer have to settle for the...
The Importance of Time Management for Remote Employees
Time management is an important thing to master throughout life. It's useful to everyone, no matter their age, job, or skill level. Time management, though, is especially necessary for remote employees that don't have anyone physically watching over them. Finding...
5 Steps Towards Creating Work Flexibility
Working from home, remote work, flexible work, telecommuting - whatever you call it, it means the same thing. It is the ability to flexibly work from wherever is convenient for the employee, and it is popular. Having a flexible work environment is definitely a huge...
Using Video Conferencing Instead of Business Travel
If the world of remote working has shown us anything, it's that a lot of meetings actually are useless. Sometimes the process of getting up from your cubicle, traveling to the meeting space, getting everyone set up, conducting a meeting, then getting back to point A...
Less Talked About Benefits to Remote Work
We've covered a large amount of remote working benefits across multiple articles, and yet, there are still benefits you may not know about! When thinking about the benefits of remote work, work from home, and flexible work, people think of the same generic reasons:...
4 Remote Work Myths to Throw Away
For many people, the thought of remote work is accompanied by thoughts of sandy white beaches, sitting under a palm tree with your laptop and a cold drink. For almost 100% of remote workers, that's not the reality. (Although we wish it was!) The truth about remote...
How to Utilize Listen, Whisper, Barge
The CallHarbor Listen, Whisper, Barge feature, also known as call monitoring or Barge-Monitor-Whisper, is an included feature that allows office managers, supervisors, and team leads to monitor the phone conversations of an employee via the CallHarbor user portal....
What Is Telecommuting & Why Does It Matter?
Telecommuting, also called telework, teleworking, working from home, mobile work, remote work, and flexible workplace, is a work arrangement in which employees do not commute or travel to a central place of work, such as an office building, warehouse, or store. It's a...
Quick Tips for Managing a Remote Team
Whether remote work is a temporary solution or a normal day for you, "office work" isn’t restricted to a traditional office space anymore. With organization expanding and being given more unified communication options, they are also progressively embracing remote work...
4 Tips for Great Email Etiquette
Email is a great way to connect and check in with customers, potential clients, your team, and many others. It's convenient, quick, reliable, mobile, and everyone has it. The only problem, however, is that unlike phone and video-based communication, email leaves a lot...
The 411 on Call Routing
When thinking about the most important aspects of a cloud communication system, call routing might not be the first thing you think of. However, when inbound calls aren't handled well or are handled incorrectly, it can become a much bigger problem. For a business...
Common VoIP Concerns – Debunked
The modern business world demands a global approach to communications. This is why many companies have made the smart switch to Voice over Internet Protocol, or VoIP. It allows them to connect with stakeholders, staff members, and customers worldwide. Not only...
Top Benefits of Working From Anywhere
Having the ability to work from anywhere is a huge advantage in the work world, and proves to CallHarbor's value of mobility. There are many benefits to being able to work from outside of the office - extending from employers to employees alike. Employee Satisfaction...
How Does VoIP Work?
Voice over Internet Protocol, or VoIP, is quite literally our specialty at CallHarbor. Simply put, VoIP refers to making phone calls over the internet instead of a regular landline or a mobile network. It converts your voice to a digital signal, compresses it, and...