CallHarbor Blog
Why Your Organization Should Utilize Call Recording
Call Recording used to be an expensive service that required complicated hardware, but now it's an easy to use service that with your CallHarbor plan, is included. Call recording is a robust and important feature for organizations at all levels. It's not just...
UCaaS Helps Shift From Disaster Recovery to Disaster Preparedness
Having open and working lines of communication for a business of any size is extremely important. Many organizations rely on their phone system for keeping their day to day operations up. They need to contact clients, customers, users, departments, teams, and...
How & Why to Utilize Call Forwarding
Today, missing a call can be a big set back. Depending on what your organization does, missing a call could mean missing a customer opportunity, missing a lead, missing an order, missing a patient call, or more. VoIP phone systems have many great abilities and...
CallHarbor VoIP FAQ: The Need to Knows
Managing your business phone system does not have to be hard or confusing. We've created this VoIP FAQ about some common questions and concerns we have customers ask us. CallHarbor wants to make sure you are knowledgeable and all of your questions are answered! Voice...
4 Tips for Optimizing Call Queues
Call queues provide a method of routing callers to people in your organization who can help with with a particular issue or question. Call queues, if set up and utilized correctly, can help a calling customer easily and quickly get to where they need to be. If they're...
What is a Conference Bridge & Why Should I Use One?
Communication is such an important and vital part of business. It's a driving force, a problem solver, and a necessity of keeping customers and employees happy. According to Bluesource, productivity improves up to 25% in organizations with connected employees. In...
5 Benefits of Using Voicemail to Email
Business professionals in today's workplace are using more forms of communication than ever before. Although it's great to have so many options when reaching out to a customer/client/business, it can also get overwhelming to juggle all of them. You can easily get...
What Younger Generations Value Most in the Workplace
In recent years, as the newer generations have been entering the workforce, changes have also been made to ensure retention and employee satisfaction. The younger generations have been entering adulthood with different values and different needs than prior...
CallHarbor Wins 2020 INTERNET TELEPHONY Hosted VoIP Excellence Award
For the fourth year in a row, CallHarbor has been honored to win the INTERNET TELEPHONY Hosted VoIP Excellence Award. The INTERNET TELEPHONY Hosted VoIP Excellence Awards honor services that have demonstrated innovation, unique features, quality & reliability of...
10 Fun & Current Tech Stats
When people say "tech" or refer to the tech industry, they can be referring to a vast amount of job roles, types of technology, or technological finds. Tech can include hardware, inventions, gaming systems, voice, video, apps, and much more. Emerging and new...
The Unified Communications Industry in 2020 [Facts & Stats]
2020 has been a huge year for unified communications. The already increasingly popular industry has seen a true skyrocket in customers, focus, and additional features. Having versatility and flexibility in your real-time communications system helps your business to...
What Is Auto Attendant and How Does It Work?
We've all used an auto attendant before, whether we realized it or not. When you call a business and hear "For English, press 1. Para español, oprima 2," or "Press 1 for Sales. Press 2 to hear our business hours." These are both examples of auto attendants, which are...
5 VoIP Features That Make Your Workday Easier
The business phone system that you use makes a difference. It's an essential part of your business that should not be ignored. The importance of a good business phone system is often overlooked. Business owners think if their phone is ringing, it's doing a fine job....
6 Reasons You Shouldn’t Put Your Phone System on the Back Burner
Businesses replace their employee desktops or laptops about every five years. Mobile devices are replaced even more frequently than that, especially for companies that include employee-owned devices. So why do organizations hold onto old, outdated business phone...
What 2020 Has Taught Us About the Importance of Technology
The pandemic that we have been facing has amplified and highlighted the importance of technology in our lives. Thanks to modern technologies, we have been able to help reduce the spread of COVID-19 while also helping businesses stay open. Technology has truly played a...
Using a Web Softphone
A web softphone is a phone or feature for making telephone calls over the Internet using a computer rather than dedicated phone hardware. The softphone can be utilized through our internet web portal on a desktop, mobile device, or other computer, and also functions...
Helping Maintain a Healthy Work-Life Balance: For Employers
As someone who oversees a team, part of your job should be supporting and helping them maintain a healthy work-life balance. Especially lately, with the rise of remote working/flexible working, keeping up with a healthy balance is paramount for your employees....
Maintaining Work-Life Balance: For Employees
Maintaining a healthy work-life balance is very important for people in all job positions - but especially for those working remotely. As a remote employee, it can be easy to fall into working late, since you are already in the comfort of your own home and have access...