CallHarbor Blog
Why Your Business Should Utilize Direct Inward Dialing (DID)
Auto attendants and receptionists are extremely valuable for businesses of all sizes. They keep inbound calls organized, and make it easy for callers to get to where they need to be. Sometimes, though, if you are looking for a specific person and have to maneuver...
5 Benefits of a Toll-Free Number
Toll-free numbers may seem a little old school. Especially in today's world of telecommunications, most companies are getting affordable long-distance calling and unlimited nationwide minutes. So why would you want to be paying for a toll-free number when you already...
First Call Resolution & Getting It Right
When a customer is calling into a company, they know what they're calling for, and they want it to get done. Whether they are trying to reach accounting to ask about a bill, trying to reach sales to inquire about a new product, or trying to reach support to ask a...
Features & Hardware for a Receptionist
Your receptionist is the person that gives your customers and clients their first impression of the business. This ultimately makes them a very important asset to your business. A receptionist is more than just the voice on the other end of the line. They are an...
5 Ways to Improve Your Non-Verbal Communication
With an extreme rise in organizations and businesses around the world using video conferencing as a meeting solution this year, the importance of non-verbal communication is a good topic to touch on. Video calling isn't the only time non-verbal communication is...
8 Tips for Leading an Effective Conference Call
Business and organizations around the world have begun utilizing conference calls and video calls at a much higher rate in 2020 due to the influx of remote workers. They are an essential tool for communicating, especially when everyone cannot be in the same office...
What is E911 & Why Is It So Important?
We always hope our employees won't have to call 911, but if they do, is your phone system prepared to help? The numbers 9-1-1 are vital to emergency calling in the United States, and Enhanced 911 improves the process further. Enhanced 911, or E911, takes information...
10 Ways to Avoid the Post-Lunch Energy Dip at Work
We've all been there... you sit back down after your lunch break, and all of a sudden you feel super sleepy and sluggish. Trust us, you're not the only one experiencing it! Scientists have actually determined that this post-lunch energy dip is a real phenomenon that...
Why Your Organization Should Utilize Call Recording
Call Recording used to be an expensive service that required complicated hardware, but now it's an easy to use service that with your CallHarbor plan, is included. Call recording is a robust and important feature for organizations at all levels. It's not just...
UCaaS Helps Shift From Disaster Recovery to Disaster Preparedness
Having open and working lines of communication for a business of any size is extremely important. Many organizations rely on their phone system for keeping their day to day operations up. They need to contact clients, customers, users, departments, teams, and...
How & Why to Utilize Call Forwarding
Today, missing a call can be a big set back. Depending on what your organization does, missing a call could mean missing a customer opportunity, missing a lead, missing an order, missing a patient call, or more. VoIP phone systems have many great abilities and...
CallHarbor VoIP FAQ: The Need to Knows
Managing your business phone system does not have to be hard or confusing. We've created this VoIP FAQ about some common questions and concerns we have customers ask us. CallHarbor wants to make sure you are knowledgeable and all of your questions are answered! Voice...
4 Tips for Optimizing Call Queues
Call queues provide a method of routing callers to people in your organization who can help with with a particular issue or question. Call queues, if set up and utilized correctly, can help a calling customer easily and quickly get to where they need to be. If they're...
What is a Conference Bridge & Why Should I Use One?
Communication is such an important and vital part of business. It's a driving force, a problem solver, and a necessity of keeping customers and employees happy. According to Bluesource, productivity improves up to 25% in organizations with connected employees. In...
5 Benefits of Using Voicemail to Email
Business professionals in today's workplace are using more forms of communication than ever before. Although it's great to have so many options when reaching out to a customer/client/business, it can also get overwhelming to juggle all of them. You can easily get...
What Younger Generations Value Most in the Workplace
In recent years, as the newer generations have been entering the workforce, changes have also been made to ensure retention and employee satisfaction. The younger generations have been entering adulthood with different values and different needs than prior...
CallHarbor Wins 2020 INTERNET TELEPHONY Hosted VoIP Excellence Award
For the fourth year in a row, CallHarbor has been honored to win the INTERNET TELEPHONY Hosted VoIP Excellence Award. The INTERNET TELEPHONY Hosted VoIP Excellence Awards honor services that have demonstrated innovation, unique features, quality & reliability of...
10 Fun & Current Tech Stats
When people say "tech" or refer to the tech industry, they can be referring to a vast amount of job roles, types of technology, or technological finds. Tech can include hardware, inventions, gaming systems, voice, video, apps, and much more. Emerging and new...