CallHarbor Blog
Reducing Call Abandonment: Tips & Techniques
Do you know anyone who likes waiting on hold? Neither do we. Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected...
5 Efficient Ways to Use Your VoIP System
VoIP has been revolutionizing communication since the mid-90s. Even if your company hasn't adapted this technology yet, you’re likely familiar with its foundational elements. At its core, VoIP is a sophisticated phone system that includes all the standard...
5 LGBTQ+ Innovators Who Have Transformed the Tech Industry
In celebration of Pride Month, we take the opportunity to honor the remarkable contributions of LGBTQ+ individuals who have profoundly influenced the technology industry. Pride Month is not just a time to celebrate diversity and inclusion. It's also a moment to...
CallHarbor Expands Market Presence and Customer Reach with Acquisition of RingGenius, the Voice Division of Propel Technologies
Dearborn, MI, May 9, 2024- CallHarbor, a leading communication solutions provider, proudlyannounces its acquisition of RingGenius, the voice division of Propel Technologies. Thisstrategic move is part of CallHarbor's ongoing commitment to strengthening its market...
Enhance Your Communication with CallHarbor UC: Explore the New Mobile App!
CallHarbor is excited and ready to launch a brand new mobile app with high reviews, sure to satisfy all partner & customer needs. Our new mobile app CallHarborUC uses the latest audio and video codecs to offer a crystal-clear, stable experience. Need help...
CallHarbor Receives 2024 Unified Communications Product of the Year Award
For the third year in a row, CallHarbor is honored to win TMC's Unified Communications Product of the Year Award. TMC's Unified Communications Product of the Year Award honors services that have demonstrated innovation, unique features, quality & reliability of...
How Mobile Technology Boosts Workplace Productivity
Mobile technology has fundamentally reshaped how work gets done. No longer confined to desks or office walls, today’s workforce operates in a connected, always-on environment. Productivity follows employees wherever they go. By enabling greater flexibility, faster...
CallHarbor Announces Strategic Acquisition of PBX Systems
Dearborn, MI, March 21, 2024 - CallHarbor, a leading national provider of cloud-based communication solutions, is thrilled to announce the successful acquisition of PBX Systems, a prominent player in the telecommunications industry. This strategic move signifies...
Inspiring Women in Tech: Celebrating International Women’s Day with CallHarbor’s Insightful Voices and Perspectives
In celebration of International Women’s Day on March 8, we've taken the opportunity to hear from our teammates about their experiences and perspectives as women in the tech. By highlighting these insights, we aim to provide perspective to inspire and empower girls and...
Fortified Security Measures: Secure Communication with VoIP Systems
VoIP enables phone calls over the internet instead of traditional phone lines, offering businesses and users a secure communication option. Encryption plays a key role in VoIP security, converting audio into encrypted digital data during transmission, preventing...
Black History Month: Commemorating Dr. Marian Rogers Croak’s Groundbreaking Contributions in Technology & Philanthropy
Voice over Internet Protocol (VoIP) uses a phone system to make and receive calls through an internet connection rather than traditional landlines. If you have an internet connection, you can call anyone without the need for traditional, local phone service or...
Revolutionizing Remote Call Centers: Top Tools for Seamless Customer Communication
Remote work has permanently changed how call centers operate—and there’s no going back. Today’s call center agents aren’t limited to traditional office floors. They’re supporting customers from home offices, co-working spaces, and locations across the globe. While...
Empowering Businesses: CRM Integrations with UCaaS for Enhanced Communication and Productivity
The Benefits of UCaaS & CRM Integrations Customer Relationship Management (CRM) is a set of technological tools and a business strategy designed to help companies manage their interactions with existing and potential customers. It plays a crucial role in...
Streamlining Communication: The Power of Auto Attendants
First impressions matter—especially when a customer calls your business. In today’s fast-paced environment, callers expect to be greeted quickly, routed accurately, and helped efficiently. That’s where auto attendants play a critical role. An auto attendant is an...
Softphones 101: Connectivity Uncorded
In today’s hybrid and remote-enabled work environments, traditional desk phones are rapidly becoming relics of the past. Instead of hardware tied to a physical office, businesses are turning to softphones — software-based phones that operate over internet connections...
Call Analytics: How They Can Help Your Business
Call analytics tools allow businesses to collect, analyze, and use data to their advantage. Service and sales teams use call analytics to understand the needs of their customers better. Furthermore, with the right analytical strategies, you can also encourage better...
CallHarbor Awarded 2023 Hosted VoIP Excellence Award
For the seventh year in a row, CallHarbor is honored to win the INTERNET TELEPHONY Hosted VoIP Excellence Award. The INTERNET TELEPHONY Hosted VoIP Excellence Award honors services that have demonstrated innovation, unique features, quality & reliability of...
Elevating Team Collaboration & Project Management with CallHarbor
While the business dynamics and office settings have changed a bit over the last couple years, effective team collaboration is still the backbone of success. With remote work becoming increasingly popular and projects growing in complexity, businesses need tools that...