CallHarbor Blog

Learn about industry news, related topics, and more!

 

5 Ways to Improve Business Phone Etiquette

5 Ways to Improve Business Phone Etiquette

Business phone etiquette is incredibly important when it comes to customer satisfaction. Every telephone call is an opportunity for a business to prove their skill, dedication, and professionalism to the outside world. First impressions are important, both in your...

5 Benefits of Happy Employees

5 Benefits of Happy Employees

How employees feel at work can directly affect the success of a company. Many employers underestimate the correlation between employee happiness and performance. Companies that encourage positive company culture, such as Google, attract the top talents. Engaged...

VoIP for Small Businesses

VoIP for Small Businesses

Due to the convenience and accessibility of internet-based calling and mobile phone use, it makes sense that many businesses are making the switch from landline calling to VoIP phones. As your business grows, it's crucial to have a phone system that aligns with your...

Tips to Prevent Call Abandonment

Tips to Prevent Call Abandonment

Waiting on hold for a live agent is a universally-frustrating experience. When you’re on hold, a single minute can feel like thirty. Call abandonment happens when a caller hangs up before they get connected to an agent, or sometimes they hang up during the call while...

Industry Article: VoIP for Financial Services

Industry Article: VoIP for Financial Services

Having the right phone system can help businesses maintain valuable customer relationships and ensure that employees are able to excel in their services in every way possible. Financial institutions such as banks, investment firms, credit unions, and stock brokerages...

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