CallHarbor Blog
How Mobile Technology Boosts Workplace Productivity
Mobile technology significantly boosts workplace productivity by enabling greater flexibility and efficiency. Employees equipped with sophisticated email, instant messaging, video conferencing, and collaboration apps on their smartphones can seamlessly work from any...
CallHarbor Announces Strategic Acquisition of PBX Systems
Dearborn, MI, March 21, 2024- CallHarbor, a leading national provider of cloud-based communication solutions, is thrilled to announce the successful acquisition of PBX Systems, a prominent player in the telecommunications industry. This strategic move signifies...
Inspiring Women in Tech: Celebrating International Women’s Day with CallHarbor’s Insightful Voices and Perspectives
In celebration of International Women’s Day on March 8, we've taken the opportunity to hear from our teammates about their experiences and perspectives as women in the technology field. By highlighting these insights, we aim to provide perspective to inspire and...
Fortified Security Measures: Secure Communication with VoIP Systems
VoIP, or Voice over Internet Protocol, enables phone calls over the internet instead of traditional phone lines, offering businesses and users a secure communication option. Encryption plays a key role in VoIP security, converting audio into encrypted digital data...
Black History Month: Commemorating Dr. Marian Rogers Croak’s Groundbreaking Contributions in Technology & Philanthropy
Voice over Internet Protocol (VoIP) uses a phone system to make and receive calls through an internet connection rather than traditional landlines. If you have an internet connection, you can call anyone without the need for traditional, local phone service or...
Revolutionizing Remote Call Centers: Top Tools for Seamless Customer Communication
The daily routines of employees have evolved. More people than ever are working remotely — call center agents included. They are relying on home offices and co-working spaces to walk customers through a problem, in addition to the dedicated office building. How does...
Empowering Businesses: CRM Integrations with UCaaS for Enhanced Communication and Productivity
The Benefits of UCaaS and CRM Integration Customer Relationship Management (CRM) is a set of technological tools and a business strategy designed to help companies manage their interactions with existing and potential customers. It plays a crucial role in...
Streamlining Communication: The Power of Auto Attendants
An auto attendant is an automated answering service used with a business phone system that directs inbound calls to the right person or department.An example of an auto attendant would be when you called a company and you are directed to use your keypad to reach the...
Softphones 101: Connectivity Uncorded
A softphone is a type of software-based phone. That allows you to make phone calls over an internet connection without needing designated physical hardware. With a softphone, calls are placed using desktop software, mobile apps, or an internet browser–based...
Call Analytics: How They Can Help Your Business
Calls aren’t just about relationship building and problem solving. Calls provide a source of valuable insight into customer needs, agent productivity, and growth opportunities. Making the most of these insights before, during, and after your calls equips you to exceed...
CallHarbor Awarded 2023 Hosted VoIP Excellence Award
For the seventh year in a row, CallHarbor is honored to win the INTERNET TELEPHONY Hosted VoIP Excellence Award. The INTERNET TELEPHONY Hosted VoIP Excellence Award honors services that have demonstrated innovation, unique features, quality & reliability of...
Elevating Team Collaboration & Project Management with CallHarbor
While the business dynamics and office settings have changed a bit over the last couple years, effective team collaboration is still the backbone of success. With remote work becoming increasingly popular and projects growing in complexity, businesses need tools that...
CallHarbor: Future-Ready Communication in the Evolving Business Landscape
Today's world of business is fast-paced and ever-changing, and communication plays a pivotal role in driving the progress for businesses looking to grow with this world. In this era of innovation, VoIP and UCaaS have emerged as revolutionary forces. In this blog post...
How VoIP Is Joining the Green Revolution
In an era where technological advancement is rapidly reshaping industries, it's heartening to witness innovations that not only drive business efficiency but also uphold and maintain our planet's health. VoIP and UCaaS technology stand as a prime example. This blog...
Scaling Your Business With CallHarbor
As businesses continue to evolve and grow, their communication needs become increasingly complex and demanding. Traditional phone systems often struggle to keep up with the dynamic requirements of a scaling enterprise. That's where CallHarbor's innovative UCaaS...
Call Routing Strategies to Enhance Effectiveness and Efficiency
In the fast-paced business world, effective communication is vital for success. Call routing, the process of directing incoming calls to the appropriate destination, plays a critical role in ensuring prompt and efficient handling of customer inquiries. With CallHarbor...
How VoIP is Revolutionizing the Remote Workforce
In the era of remote work, where teams are geographically dispersed and collaboration happens virtually, having a reliable and efficient communication system is crucial. Traditional phone systems often fall short in meeting the needs of remote workforces. However,...
Optimizing Your Auto Attendant with CallHarbor: A Comprehensive Guide
Effective communication is crucial for the success of any organization. One essential tool that enhances communication and improves customer experience is the auto attendant. An auto attendant is a feature of a business phone...